Guest Experience Specialist

Domio Miami , FL 33196

Posted 3 months ago

Our Vibe:

If you have a passion for travel & hospitality, you've come to the right place! Domio is a technology platform focused on the travel sector, encompassing real estate, hospitality, and design with an emphasis on social connections. Delighting our customers is in our DNA and we're upping the ante on group travel with curated, end-to-end consumer experiences. We're all about the hustle AND having fun. The Domio culture embraces innovative, bright, and talented professionals eager to make their mark on these ever-changing industries. Excited yet? Keep on reading.

What We're Looking For:

This is a Miami-based position, we are not accepting remote applicants. Pay is $15/hr.

Our company is searching for a Guest Experience Specialist to work on a flexible schedule (nights and weekends required). We are looking for customer focused problem solvers to help us with tenant inquiries, reservation requests, troubleshooting issues, and to assist in improving our tenant / guest experiences.

We're a technology-powered residential and hospitality brand, which means our primary focus is to provide our clients with an incredible experience. To do so, we need someone to assist with our hospitality and service infrastructure.

At Domio You Will:

  • Take initiative to implement new ideas that will benefit Domio and our clients in the future

  • Analyze feedback and work with the team to improve services

  • Respond to, troubleshoot, and resolve client issues in a timely and positive manner

  • Coordinate with our various teams to resolve issues on the ground and provide ongoing updates to clients

  • Learn about the pillars of hospitality

  • Deliver a world-class hospitality experience in our properties, making our guests come back time after time

  • Work with our Operations team to find scalable solutions that improve quality, operational efficiency, and client satisfaction

Who You Are:

  • Must be able to work flexible hours, nights and weekends required

  • Bilingual in Spanish preferred

  • Must be a team player

  • Effectively manage multiple projects and timelines

  • Excellent communicator and comfortable speaking with people over the phone and via email

  • Must be self-driven and motivated

  • Creative, responsive, and adaptive in a dynamic and fast paced environment

  • Strong attention to detail

  • Must have the aptitude and desire to learn new competencies and skills

  • Prior property management or hospitality experience a plus

Our Perks:

  • Competitive salary

  • Medical, dental, vision, life insurance and more

  • 401(k)

  • Flexible work-from-home policy

  • Travel discount when booking Domio properties

  • Learning & education budget, free books, and classes

  • Fitness stipend

  • Team bonding and offsite events

  • Dog-friendly office

Domio is an equal opportunity employer!


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Experience Specialist

Marriott International

Posted 2 months ago

VIEW JOBS 12/13/2019 12:00:00 AM 2020-03-12T00:00 With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott. Job Summary Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International Miami FL

Guest Experience Specialist

Domio