Guest Experience Host

LaGuardia Terminal B - ABM Industries & Ethos Farm Americas

The members of the prestigious Guest Experience Team at LaGuardia Terminal B are pivotal in providing outstanding customer service to all customers travelling through Terminal B. The Guest Experience Team provides personalized one to one service to guests, assisting them through their airport journey and helping to drive operational efficiency at key airport touchpoints. The Guest Experience Team roles are best suited for highly motivated individuals with experience in either premium hospitality, retail or aviation/airline backgrounds who can collaboratively work as part of a growing team and deliver outstanding and proactive customer service to all guests.

SALARY: $21.04/hr

• The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Job Type: Full-time position only (32-40 hours per week), including holidays and weekends

Roles & Responsibilities:

• Deliver outstanding and proactive customer service to all guests travelling through the airport; while always demonstrating the LaGuardia Terminal B service standards: Safe Hands, Best at What We Do, Show We Care and Strong Partnerships.

• Helps guests feel comfortable and gives a positive first impression.

• Remain calm, professional, and courteous when working with disgruntled guests

• Work collaboratively as part of a growing team to manage key airport touchpoints and high volumes of guests.

• Help to drive operational efficiencies at key airport touch points by working together with the larger Terminal B team.

• Identify opportunities to promote terminal activities, and drive sales for LaGuardia Terminal B ancillary products and services.

• Maintains work areas by performing light housekeeping duties to ensure cleanliness and adhere to control and security policies.

• Analyse the guests' requirements and help them find the best solution by directing them to the appropriate department.

• Conduct kiosk sweeps and gate restocking to replenish paper products and ensure inventory is in place to support airline printing needs.

Skills:

• Customer service

• Premium guest service

• Teamwork and collaboration

• Quick thinking, multitasking and problem solving

• Excellent verbal communication skills

• Interpersonal skills

• Fluent in written and spoken English

• Other language skills (not essential)

• Hospitality/premium retail experience highly desirable

Qualifications:

• Education: High School Diploma, GED or equivalent

• Minimum of one-year of customer service experience in a similar environment

Other:

• Healthcare/sick/vacation benefits available after service through ABM industries.

• Ability to stand for all 8 hours while on shift; must be able to lift, push, pull objects up to 70 pounds with reasonable accommodation.