Guest Experience Floor Lead

??The Alamo is looking for a Guest Experience Floor Lead.

This is a full-time position with benefits, including employer paid medical for the employee, short-term disability, paid time off, and retirement match.????

?POSITION SCOPE

The Floor Lead will be assigned to all posts and will help our Guest Experience Associates with daily duties.

DUTIES, RESPONSIBILITIES & ESSENTIAL FUNCTIONS

• Hold all positions, Plaza Greeter, Courtyard Greeter, Additional Line Assist, Backdoor of Church, and other as needed. These assigned positions are ones that are easily left to cover other positions.

• Help close Welcome Center, Alamo Grounds, and add clicker count of EOD data page.

• Audio Tour Box Check, if needed.

• Answer radio calls to give breaks and troubleshoot issues.

• Make rounds and be sure GEA are on task. Coaching on tasks and professionalism. Note corrections.

• Lead morning meetings if GE Supervisor is out. (Pick up printed schedules, check for any call offs, go over daily schedule with staff)

• Serve as second in line for guest contact if supervisor is not available. (Training will be provided)

• Assist in training new staff.

• When supervisor is out will hold Manager on Duty tasks.

REQUIRED QUALIFICATIONS

• Customer service and Guest service experience or similar experience in a related field

• Ideal candidate will be a proactive self-starter who excels at working in a dynamic and changing environment

• Ability to multi-task and to work well in a high-profile environment

• Strong team-orientation and professional attitude

• Outstanding academic and demonstrated professional performance

The work environment is an indoor /outdoor with the ability to function effectively in an ever-changing environment, stand outdoors in heat/ inclement weather for extended periods of time and deal with frequent interruptions.