Guest Experience Facilitator

Department Summary

UCLA Lake Arrowhead Lodge is a unique Southern California meeting and retreat venue. Located high in the pine-studded San Bernardino Mountains on the tranquil shores of Lake Arrowhead, our 50-acre lodge provides meeting space and accommodations for groups from September through mid-June. During the summer, Bruins Woods Family Camp program runs for ten consecutive weeks, with up to 80 families attending each week.

Position Summary

Under the direction of the Guest Experience Manager and the supervision of the Guest Experience Coordinators, the Guest Experience Facilitator is responsible for coordinating a diverse range of recreational, leisure, social, wellness, and physical programs for guest experiences at UCLA Lake Arrowhead Lodge, including but not limited to the Bruin Woods and Arrowhead Adventures programs. The programs offered aim to enhance team-building skills for conference attendees, provide relaxation and pleasure for all guests, ensure safety and recreation in poolside and lakefront areas, and deliver a memorable experience for all Lodge and Bruin Woods guests.

If appropriately certified, the incumbent may also be tasked with ensuring the safety of facility patrons in an aquatic setting. This includes operating and maintaining recreational equipment, providing emergency care if certified, and enforcing department policies.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.
  
  Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities. Knowledge of where to find important information within the organization and the ability to discern and communicate relevant information. (Required) Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor. (Required) Ability to remain calm in the face of adversity, such as customer dissatisfaction or emergency (Required) Ability to identify potential hazards and mitigate these risks to prioritize safety. (Required) Possess exceptional customer relations skills, with a demonstrated ability to provide exemplary guest service and anticipate their needs. (Required) Ability to establish and maintain a cooperative working relationship with employees at various levels. (Required) Ability to engage with diverse populations in a respectful and culturally responsive manner (Required) Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors and colleagues (Required) Ability to work efficiently in a fast-paced environment with a fluctuating workload (Required) Must be knowledgeable of principles and techniques of: Preventive lifeguarding, water rescues, first aid, and CPR. (Preferred) Ability to swim with proficiency and endurance, analyze situations and adopt a quick, effective course of action. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

Current American Red Cross (ARC) (or equivalent) Lifeguard Training & First Aid and CPR/AED for Lifeguards Certifications Within 30 days of employment or at first available training (Preferred) ARC Blood Bourne Pathogens, ARC Lifeguard Instructor, ARC Water Safety Instructor Certification(s) (Preferred) Standard First Aid Training Certification (Preferred)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record. CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs (Required) Ability to swim 50 yards using the front crawl, breaststroke or a combination of both, complete a timed swimming event within 50 seconds, and tread water for 2 minutes (Preferred) Ability to obtain and maintain a For-Hire Vessel Operator's License: ◦ Physical Exam ◦ Vision Test ◦ Drug Test (Preferred)

Schedule

Variable

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT318700-JA004128-PD208423