Guest Experience Expert/Server/Bartender And Dishwasher/Busser

Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Seattle Downtown

• Lake Union is looking to hire a Guest Experience Expert/Server/Bartender. If you think you'd be a great addition to our team, please apply!

We are hiring for the following shifts:

Dishwasher/Busser Monday

• Friday: 4:00 PM - close (usually around 11:30 PM)

Bartender Saturday

• Sunday: 4:00 PM - close (usually around 11:30 PM)

Benefits:

• Medical, dental, and vision offered after qualification period

• Employee discounts at IHG Hotels worldwide

• 401k with match offered after qualification period

• Commuter benefits offered

• Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply

• Seattle Paid Safe Sick Leave

• Vacation time accrued based on hours worked

• Overtime pay for holidays worked

• 10 holidays per year

• Free parking

Job Duties:

• Deliver the F&B service culture by putting guests at ease, making genuine connections, and creating moments of delight

• Acknowledge and engage all guests and associates in a positive, helpful manner

• Adhere to opening / closing checklists

• Offer suggestions to meet their dietary needs

• Create and deliver hot coffee or tea options

• Assist guests with beverages any special seating requests

• Answer the telephone within three rings with an upbeat tone

• Present receipts, accept payments, and follow cash handling procedures

• Clean menus and maintain grab-and-go options

• Thank guests for their orders and as they leave, invite them to return

• Relay guest comments and suggestions to the manager on duty

• Handle assigned house bank and all administrative paperwork

• Perform basic cleaning tasks as needed or directed by supervisor

• Be prepared to answer guest questions regarding cooking times, ingredients and how an item is prepared

• Replenish supplies based on business forecasts in a timely, efficient manner and inform supervisor of low inventory items

• Answers questions about Grab 'n Go menu and products

• Accurately rings up and processes payment for Grab 'n Go order

• Places Grab 'n Go order in a bag

• Upsells by offering a beverage or dessert, as applicable

• Instructs guest on where to get additional condiments or utensils

• Assists in maintaining a clean and organized Grab 'n Go station

• Communicates to Runner if additional items are needed for Grab 'n Go Prioritizes needs to ensure positive guest experiences

• Ensures proper signage is accurate, visible and well maintained, depending on business hours

• Opens and closes Grab 'n Go station, as applicable for shift

• Respond appropriately to guest complaints using appropriate service recovery guidelines to ensure total guest satisfaction

• Regularly seek and use guest feedback to ensure that special needs and requests are fulfilled

• Stock the condiment station and ensure all tables have full salt and pepper shakers

• Maintain the cleanliness of all tables, chairs and banquettes

• Deliver food items to correct table and use the guest name during the presentation

• Answer questions about items including ingredients and cooking time

• Restocks Grab 'n Go station as needed, ensuring new product is behind / under older product

• Maintains a clean and organized Grab 'n Go station throughout the shift

• Checks for product use by dates, informs manager, and discards according to procedure

• Complete closing/reconciliation activities

• Tend bar and maintain a presentable bar counter presentation during service.

• Have a strong working knowledge of all alcoholic offerings while adhering to the local alcohol standards of service

• Guide guests through the menu by answering questions about items and offering suggestions to help meet their needs

• Ensure that the bar area is fully equipped with tools and products needed for service