Guest Experience Coordinator

Ratner Olney , MD 20830

Posted 2 weeks ago

Job Summary

A Guest Experience Coordinator will serve as a Leader of the Guest Experience team and maintains overall company Passion, Purpose and Values while promoting financial objectives.

Works collaboratively with all team members to ensure best in class service is consistently delivered. Communicates effectively with Guests to ensure a pleasant experience and specializes in resolving Guest concerns in all salon operations.

Possesses strong time management skills and services Guests in a professional, timely and friendly manner at all times.

Concentrates efforts on business building tools such as capturing Guest emails, product knowledge, and meeting salon sales goals.

Assists Salon Leadership and with all facets of the guest experience team and various salon support functions.

Provides training to team members.

Works collaboratively with all team members to ensure best in class service is consistently delivered by maintaining salon brand standards in greetings, consultations, technical services, and salon image.

Must be able to operate/properly use the

following:

o Cash Register

o Telephone

o Computer

o Cleaning Tools (e.g., brooms, mops and

dustpans)

Skills and Abilities: Must have excellent communication and

human relations skills.

Must be able to read in order to properly

charge Guests based upon services

performed, coupons, promotions, etc.

Visual capabilities to distinguish between

colors, read, operate the register, computer

and keyboard, and to distinguish between

items such as money and products.


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