Guest Experience Coordinator

Ratner Fairfax , VA 22038

Posted 1 week ago

Job Summary

A Guest Experience Coordinator will serve as a Leader of the Guest Experience team and maintains overall company Passion, Purpose and Values while promoting financial objectives.

Works collaboratively with all team members to ensure best in class service is consistently delivered. Communicates effectively with Guests to ensure a pleasant experience and specializes in resolving Guest concerns in all salon operations.

Possesses strong time management skills and services Guests in a professional, timely and friendly manner at all times.

Concentrates efforts on business building tools such as capturing Guest emails, product knowledge, and meeting salon sales goals.

Assists Salon Leadership and with all facets of the guest experience team and various salon support functions.

Provides training to team members.

Works collaboratively with all team members to ensure best in class service is consistently delivered by maintaining salon brand standards in greetings, consultations, technical services, and salon image.

Must be able to operate/properly use the

following:

o Cash Register

o Telephone

o Computer

o Cleaning Tools (e.g., brooms, mops and

dustpans)

Skills and Abilities: Must have excellent communication and

human relations skills.

Must be able to read in order to properly

charge Guests based upon services

performed, coupons, promotions, etc.

Visual capabilities to distinguish between

colors, read, operate the register, computer

and keyboard, and to distinguish between

items such as money and products.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Experience Specialist Front Desk

Marriott International

Posted 2 months ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott. Job Summary Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International Fairfax VA

Guest Experience Coordinator

Ratner