Guest Experience Coordinator

Summary

Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort!

Nestled seamlessly into the picturesque bluffs of Encinitas, our resort is an innovative expression of eco-design that embodies the quintessential Southern California lifestyle. With South Ponto Beach and Batiquitos Lagoon just steps away, you'll have endless opportunities for both relaxation and adventure.

But that's not all - our location also puts you within reach of the charming cafes, boutiques, and beach enclaves that line California Coast Highway 101. At Alila Marea Beach Resort, you'll not only have the chance to work in a beautiful setting, but you'll also be part of a vibrant community. Apply now to join our team and experience the best of Southern California living.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Benefits

In keeping with Hyatt's Values of Wellbeing, the company offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our colleagues and their lives outside of work.

• Medical coverage, including dental & vision coverage (for full-time colleagues after 30 days)

• 401K w/company match

• Complimentary parking

• 25% off in-house F&B

• 12 Complimentary Room Nights across our Hyatt portfolio (after 90 days)

• Friends and Family rates across our Hyatt portfolio immediately

• Hyatt discounts and partner discounts

• Paid Time Off (Up to 10 Vacation days, 6 Paid Holidays, 2 extra Paid Floating Holidays, sick and bereavement.

• Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties

The hourly rate for this position is $22/hr.

Abstract:

The Guest Experience Coordinator will be responsible for overseeing all aspects of our guest stay, while focusing on the surprisingly different. This person should demonstrate a desire to provide unprecedented levels of personalized hospitality and bespoke journeys. This role will assist in Front Office Operations, where needed, while ensuring our guests needs and wants are handled with the highest level of care. This role will assist in overseeing groups and events from a Front Office perspective, ensuring all moving parts are executed accordingly.

Roles & Responsibilities:

• Pre-arrival communications to all guests (texting and email) and ensuring proper room blocks and internal communication about any specific needs

• Take lead on special projects and events to enhance our guest experience

• Follow up with guest concerns and issues, during and after stays

• Collaborate hotel wide and celebrate special occasions with our guests

• Take ownership of local event & group bookings to ensure all requirements are met from a rooms division point-of-view

• Identify recurring challenges that prevent the quick completion of guest and Colleague requests

• Be present for VIP arrivals/departures and ensure the team is prepared and anticipating the days VIP movements.

• Update guest profiles with preferences to maintain guest likes and dislikes in order to customize future stays

Qualifications:

• Minimum 1 year of Front Desk/Guest Services Experience

• Excellent verbal, written and speaking skills

• Detail-oriented with demonstrated ability to thrive in fast-paced environment

• Creative thinker who is willing to take risks