Guest Experience Call Center Intern
Hershey Entertainment & Resorts Company
Hershey , PA 17033
Posted 7 months ago
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In this position you will be a representative of Hersheypark to make sure our guests have the sweetest time while visiting. You will provide a warm welcome and provide exceptional customer service to our callers who may be planning a first trip to Hersheypark or calling for assistance with their online purchases.
You will provide answers to any questions that they may have, log guest feedback and suggestions, and assist with guest recovery. This position is beneficial to those who are seeking a career in the hospitality or entertainment industry, looking to sharpen their communication skills, or share their passion for customer service.This internship is ideal for business, management, or communications majors as it entails a large amount of hands on experience in customer service. The internship will allow you to participate in programs only available to Internship team members.
These programs will allow students to participate in leadership classes and exercises. What can a position with the Guest Experience Department do for you? Friendships and Memories that will last a lifetime Networking Opportunities Opportunities for Advancement Learn Valuable Transferable Skills, such as:
Problem Solving and Thinking on Your Feet Time Management and Punctuality Hands on Experience with Various Technology Cultural Awareness Cash Handling Verbal Communication Skills Positions are currently available for employees age 18 or older who are available to work throughout the fall for September weekends, HERSHEYPARK in the Dark and Christmas Candylane (September, October, November and December). Housing will not be offered for this Internship. Job Functions: Call Center Interns: may be required to do one or all of the following tasks depending on the assigned job:
High guest contact position Answer the Hersheypark Information Line, with questions pertaining to Hersheypark hours, prices, lodging, area attractions as well as handle guest complaints and resolve concerns Process and support Season Pass Payment Plan options, including payments, arrears calls and phone sales Batch print orders for Group Sales, and review tickets orders to ensure that all tickets are accounted for and accurately printed Process and support phones sales for single day tickets and e-ticket reprints Provide support relating online ticketing issues Handle clerical duties such as filing, answering phones, and filling out paperwork Must be comfortable handling money Greet guests and direct crowds Assist with various Park programs Collect survey data from guests with various technological pieces Learn operational standards for the Guest Services Department at Hersheypark
Must be 18 years of age or older on the date of applying.
Must be a current enrolled student in an accredited high school, cyber school, boarding school, college or university Additional
Must have strong verbal communication skills Must have strong conflict resolution/problem solving skills Must be friendly, upbeat, and work well with other employees and be able to interact with our guests Must have reliable transportation to and from work for your scheduled shifts Must be able to speak, write, and understand English Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines. Please note some departments may be more stringent on the appearance guidelines due to business need.
Must have the ability to safeguard confidential information Working Conditions: Must be able to work consistent weekends throughout the shoulder season events (Hersheypark in the Dark/ Christmas Candylane). Shifts to include a rotation of mornings and evenings, weekends, and holidays. Physical requirements include standing, sitting, walking, bending, reaching, and communicating.
Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors. Physical requirements include finger dexterity, standing, sitting, walking, bending, reaching, and communicating.
Sitting Occasional (<33%) standing="" constant="" (="">67%) Walking Constant (>67%) Training
On-The-Job Training Lecture Style Learning Individual and Group Projects 3 Self-Evaluations completed throughout the summer Capstone Round Table Experience Hershey Entertainment and Resorts is an Equal Opportunity Employer33%)>