Guest Experience Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role

Four Seasons Hotel Westlake Village is seeking a Guest Experience Assistant Manager with experience delivering exceptional service and who has a passion for service.  The Guest Experience Assistant Manager will assist the Guest Experience Manager and Senior leadership and will ensure that all VIP guests have a seamless experience.

What you will do:

• Assist all VIP guests and groups, including coordinating and monitoring directly between guests, third parties and all necessary departments.

• Review daily arrivals and departures to ensure proper handling of VIP and return guests.

• Review all VIP guests and pertinent details with entire operations team. Attend Daily PM Rooms Ops meeting and review next day VIPs.

• Coordinate guest room special requests with operations team; manage VIP arrivals

• Reach out to VIP guests proactively via FS Messenger or email and offer pre-arrival assistance.

What you bring:

• 1-2 years of experience in a luxury hospitality market preferred

• Previous hospitality supervisory/management level experience preferred

• Ability to establish rapport quickly and positively is required

• Above average communication skills - both written and oral - are required

• Strong business and work ethic required

What we offer:

• Salary Range: $67,000 - $73,000

• Health Insurance - Medical, Dental & Vision

• Company Match 401K Plan

• Complimentary stays at Four Seasons Worldwide

• Complimentary meals in our Wellness Café

• Laundered Employee Uniform

• Employee Assistance Program

• Investment in your Wellbeing

• Life Insurance

• Complimentary on-site parking

• Training programs, tuition reimbursement

• Growth & Development opportunities

Schedule & Hours:

• Full time position

• Open availability is required

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf