Guest Coordinator 2Nd Shift - Full Time

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

The Guest Coordinator/Ambassador is responsible for welcoming guest in a friendly, efficient and courteous manner. The Coordinator greets every external guest from the parking areas, into the facility and before departure from the facility. The Coordinator is responsible for assisting guests with inquiries, directions and initial questions regarding the facility or services. The Guest Coordinator will support the visitor management plan that contributes to a safe and secure environment for patients, visitors and staff. The Guest Coordinator will identify visitors and issue visitor badges through the Visitor Badge software. Staff will be responsible for monitoring the assigned area and refer to security any visitors non-compliance with the visitor badge process. Guest Coordinators may escort patients and/or visitors to areas in the facility. The Guest Coordinators will monitor the assigned areas for housekeeping issues/safety hazards and report per facility process. During non-peak times, the Guest Coordinator may assist with quick registration, specimen registrations, kiosk operations and perform other duties as assigned.

• High School or equivalent required.

• Ability to provide a positive customer service experience to guest, visitors, and patients.

• Knowledge of HIPAA standards and regulations.

• Strong verbal and written communication skills.

• Strong interpersonal skills.

• The ability to communicate effectively with patients, guest, and hospital personnel.

• The ability to show compassion and sensitivity for patient comfort.

• The ability to maintain confidentiality.

• Knowledge of basic Windows based PC operations.