Guest Communications Agent

Are you an energetic individual looking for a new opportunity to be part of a great team? Do you have a passion for delivering exceptional customer service and creating memorable experiences? If so, we have an exciting new position for you!

At Hyatt, we believe in providing caring and attentive service to our guests, and we're looking for someone to join our team in a unique role. The Guest Communications Agent will be responsible for:

• Guest Assistance: You will be the voice of our front desk, assisting guests with reservations, special requests, and general property information.

• Billing Support: You'll handle billing questions and corrections, ensuring our guests have a seamless experience.

• Concierge & Guest Services: Be the go-to resource for guests seeking information about our services and local attractions.

• Reservations: Assist guests in making reservations for adventures and restaurants on our property.

• Room Control: Manage room-related duties to ensure guests have a comfortable and enjoyable stay.

The primary objective of this role is to provide the same level of service and support as our Front Desk Hosts but over the phone, helping us assist our guest efficiently and with heightened care.

Qualifications:

• Great attitude and a willingness to learn.

• A genuine desire to meet the needs of others in a fast-paced environment.

• Refined verbal and written communication skills.

• Ability to adapt to changing situations and provide exceptional service to our guests.

• Ability to handle inquiries and provide support over the phone.

Our Identity

At Hyatt, we embrace the power of belonging and nurture a culture where colleagues become family. Since 1957, both our colleagues and guests have been the heart of our business, propelling Hyatt to become one of the world's premier hospitality brands.

With over 1,500 hotel, all-inclusive, and wellness resort properties across 70 countries spanning six continents, we craft journeys from trips, convert encounters into experiences, and transform jobs into fulfilling careers. As we continue to evolve, one thing remains unwavering: People matter most.

Why This Moment Matters

We stand on the precipice of remarkable transformation. Fueled by the fervor for personal travel and the dynamic expansion of global business, our growth story is unparalleled.

Hyatt stands at the forefront of the travel revolution, and we seek passionate change-makers to join our journey. At the core of Hyatt lies our shared belief that hospitality isn't just a job; it's a calling for those who genuinely care.

Nurturing Our Team

The pinnacle of our purpose is wellbeing - we nurture our colleagues so they can shine at their brightest. Our unwavering commitment to colleagues has earned us a place among Fortune's prestigious "100 Best Companies to Work For" for the past nine years.

Extraordinary Corporate Benefits:

• Worldly Adventures: Depending on your position, enjoy an annual allotment of free hotel stays at Hyatt properties globally.

• Flexible Work-Life Balance: Tailor your work schedule and location to suit your needs.

• Wellbeing Initiatives: Benefit from complimentary access to a Headspace subscription, enjoy the on-site fitness center, and seize free lift tickets (subject to availability).

• Supporting Family: Our global family assistance policy offers paid time off following the birth or adoption of a child, along with financial assistance for adoption.

• Full Suite of Benefits: We offer comprehensive benefits, including paid time off, medical, dental, vision, and a 401(k) plan with a company match.

Our Commitment to Diversity, Equity, and Inclusion

Our success is rooted in our diverse, equitable, and inclusive culture. We are dedicated to diversity in every facet - from our hiring practices and development programs to the organizations we endorse and our business partners.

At Hyatt, you have the space to be your authentic self. Our global teams represent a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We continually strive to mirror the world we care for by cultivating teams that thrive and evolve together. To explore our commitments to DE&I, visit the Why Hyatt section of the Hyatt career page.

Reality Check:

Studies reveal that women, people of color, and others from historically excluded groups often apply for jobs only if they meet every qualification. If you're unsure whether you tick every box but feel inspired to elevate your career, we encourage you to apply. We're eager to consider your unique experiences and how you can enrich Hyatt even further.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal opportunity employer. R C R S SO GI NI D V