Guest Ambassador

Job Overview:

This position is responsible for the following functions: Greet visitors coming to the facility in a positive friendly manner. Aid and assist with wheelchair and transportation if needed. Provide directional and informational support. Ensure patients are scheduled for appropriate outpatient testing prior to leaving. Market and answer questions on all TriHealth services ie Priority Cares, imaging, mammography, physician practices, specialty practices, locations of all center. Promote TriHealth successes ie BN and GSH ranking 1 and 2 in Cincinnati. Develop positive relationships with Physicians, staff, patients and family members that practice or visit the site in which this individual is located. Serve as a liaison between office and facility. Report issues with facility to Property Management. Ensure lobby and outside area are a clean safe environment. Call police/squad when needed. Demonstrate maturity in handling interactions with people of all ages, and ability to relate to all and handle emergent situations.

Job Requirements:

High School Degree

Excellent communication and customer service skills

Ability to act quickly and appropriately in emergent situations (patient falls etc)

2-3 years experience Customer Service in a related field

Job Responsibilities:

Other job-related information:

Working Conditions:

Climbing

• Rarely

Concentrating

• Consistently

Continuous Learning

• Frequently

Hearing: Conversation

• Consistently

Hearing: Other Sounds

• Frequently

Interpersonal Communication

• Consistently

Kneeling

• Occasionally

Lifting <10 Lbs

• Frequently
  Lifting 50+ Lbs

• Rarely

Lifting 11-50 Lbs

• Occasionally

Pulling

• Rarely

Pushing

• Frequently

Reaching

• Occasionally

Reading

• Frequently

Sitting

• Occasionally

Standing

• Frequently

Stooping

• Occasionally

Talking

• Consistently

Thinking/Reasoning

• Consistently

Use of Hands

• Consistently

Color Vision

• Frequently

Visual Acuity: Far

• Consistently

Visual Acuity: Near

• Consistently

Walking

• Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone's opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community