Guest Advisor (Sales Associate)

Petco Bonney Lake , WA 98391

Posted 2 days ago

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Purpose Statement

Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness. Promotes the guest experience journey and a culture that consistently delivers the Petco guest brand experience. Through the lens of our Petco Co-Values, the Guest Experience Leader will be the catalyst, champion, and role model for all relationship building touch points with Petco guests. Mentors all store partners in the delivery of GUEST+ engagements to support and drive guest experiences and create Petco Promoters. Ensures the health, welfare and proper care of all live animals. The Guest Advisor may be a 'key holder' and Leader on Duty (LOD) on a limited basis as needed.

Key Accountabilities

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.

  • Adheres to Veterinary Protocol for all sick animals.

  • Acts as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service.

  • Provides quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services.

  • Maintains knowledge of pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.

  • Maintains job related knowledge and express a passion about animal welfare and display integrity in the work area.

  • Maintains familiarity of all new products and services in order to be able to engage with customers regarding new product and services features and benefits.

  • Responds to inquiries politely and professionally regarding products, services and pricing via the telephone.

  • Informs guests of upcoming adoption events and explain our Think Adoption First philosophy.

  • Maintains knowledge and expertise of all Partners in order to reference them as a resource as needed, to deliver an optimal the guest experience.

  • Maintains familiarity with current store promotions and special services.

  • Maintains currency of seasonal training activities, such as flea and tick periods, pet summer safety, holiday promotions, etc. when applicable.

  • Provides quick and courteous service to all customers by utilizing GUEST+ engagements

  • Ensures Petco operational standards are maintained throughout the store.

  • Ensures that the store is opened and / or closed as a 'key holder' in accordance with established policies and procedures.

  • As required, assists with evaluating staffing levels on scheduled shifts to determine and ensure appropriate staffing.

  • As required provides functional guidance to store partners, to include assignment delegation, instruction, and follow-through.

  • On a limited basis may be required to advise the leadership team of any pertinent issues.

Supervisory Responsibility

As need and while performing as a Leader on Duty will all partners. Provide guidance and training as needed. Provide input to performance evaluations for all partners as required.

Work Environment

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. Two years' experience in providing public information in the animal nutrition, care/wellness/treatment, and knowledge areas is required. Minimum of one year experience in a retail environment is highly preferred. A qualified applicant will be able to demonstrate proficiency in the areas of mathematics, basic accounting relationships, analysis and problem-solving skills. Excellence in communication and a proficiency in computer skills, and perform internet research is also required. Proficiency in the use of the Petco PetNet and have the ability to access product information using the POLARIS system is required. Successful completion of all 4 CAS certification is required. Petco trained in Nutrition is required.

Must be PIJAC certified (California only). Have thorough understanding of all aspects of Pet Services. Knowledgeable of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid.). Familiarity with the dog training class offerings and the store's dog training schedule. Familiarity with the store's photography and vaccination schedule. Previous Petco experience preferred.


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Experience Specialist...

Petco

Posted 2 days ago

VIEW JOBS 7/17/2018 12:00:00 AM 2018-10-15T00:00 Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience. From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. Purpose Statement Provides optimal guest experience services. Assists guests in the proper selection of merchandise in accordance with their identified needs. Demonstrates a high level of interest in the welfare, health, and proper handling of all animals. Performs cashiering duties. Performs related duties in support of the store attaining its assigned sales goal. Ensures merchandise is properly stocked and priced. Adheres to established operational guidelines and store policies and procedures. Evaluates guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty. Key Accountabilities The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation. * Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards. * Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests. * Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales. * Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales. * Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery. * Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary. * Assists in stocking and facing merchandise according to established standards. * Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip. Adheres to loss prevention policies. * Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate. * Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health. * Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care. * Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc. * Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork. * Participates in the completion of quarterly and annual physical inventory counts. * Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals. * Performs special projects as assigned. Supervisory Responsibility None. Work Environment The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures. Education and Experience Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication Petco Bonney Lake WA

Guest Advisor (Sales Associate)

Petco