Guest Advisor (Sales Associate)

Petco Port Saint Lucie , FL 34953

Posted 3 months ago

If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love

Purpose Statement

Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness. Promotes the guest experience journey and a culture that consistently delivers the Petco guest brand experience. Through the lens of our Petco Co-Values, the Guest Experience Leader will be the catalyst, champion, and role model for all relationship building touch points with Petco guests. Mentors all store partners in the delivery of GUEST+ engagements to support and drive guest experiences and create Petco Promoters. Ensures the health, welfare and proper care of all live animals. The Guest Advisor may be a 'key holder' and Leader on Duty (LOD) on a limited basis as needed.

Key Accountabilities

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.

  • Adheres to Veterinary Protocol for all sick animals.

  • Acts as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service.

  • Provides quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services.

  • Maintains knowledge of pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.

  • Maintains job related knowledge and express a passion about animal welfare and display integrity in the work area.

  • Maintains familiarity of all new products and services in order to be able to engage with customers regarding new product and services features and benefits.

  • Responds to inquiries politely and professionally regarding products, services and pricing via the telephone.

  • Informs guests of upcoming adoption events and explain our Think Adoption First philosophy.

  • Maintains knowledge and expertise of all Partners in order to reference them as a resource as needed, to deliver an optimal the guest experience.

  • Maintains familiarity with current store promotions and special services.

  • Maintains currency of seasonal training activities, such as flea and tick periods, pet summer safety, holiday promotions, etc. when applicable.

  • Provides quick and courteous service to all customers by utilizing GUEST+ engagements

  • Ensures Petco operational standards are maintained throughout the store.

  • Ensures that the store is opened and / or closed as a 'key holder' in accordance with established policies and procedures.

  • As required, assists with evaluating staffing levels on scheduled shifts to determine and ensure appropriate staffing.

  • As required provides functional guidance to store partners, to include assignment delegation, instruction, and follow-through.

  • On a limited basis may be required to advise the leadership team of any pertinent issues.

Supervisory Responsibility

As need and while performing as a Leader on Duty will all partners. Provide guidance and training as needed. Provide input to performance evaluations for all partners as required.

Work Environment

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. Two years' experience in providing public information in the animal nutrition, care/wellness/treatment, and knowledge areas is required. Minimum of one year experience in a retail environment is highly preferred. A qualified applicant will be able to demonstrate proficiency in the areas of mathematics, basic accounting relationships, analysis and problem-solving skills. Excellence in communication and a proficiency in computer skills, and perform internet research is also required. Proficiency in the use of the Petco PetNet and have the ability to access product information using the POLARIS system is required. Successful completion of all 4 CAS certification is required. Petco trained in Nutrition is required.

Must be PIJAC certified (California only). Have thorough understanding of all aspects of Pet Services. Knowledgeable of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid.). Familiarity with the dog training class offerings and the store's dog training schedule. Familiarity with the store's photography and vaccination schedule. Previous Petco experience preferred.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Associate

Wal-Mart

Posted 2 days ago

VIEW JOBS 8/21/2019 12:00:00 AM 2019-11-19T00:00 Do you enjoy helping customers figure out and find what they need? From every day needs to special occasions, customers need you to take them to that special product. As a sales associate in Apparel, Entertainment, Toys, Sporting Goods -- or any one of our dozens of departments -- you have the opportunity to make someone's day better. You'll find that being a sales associate will keep you moving. It's up to you to keep your aisles neat and clean, work with multiple supervisors and fellow associates, stock shelves, and answer tricky questions -- you may even have to pitch in to help check out customers. The more you know about the store, the more successful you'll be. Duties and Responsibilities * Acknowledge and greet customers with a smile * Answer customer questions * Help customers find the products they are looking for * Assist fellow associates as needed throughout the store * Keep your area stocked, clean, and safe #storejobs About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? All the benefits you need for you and your family * Multiple health plan options * Vision & dental plans for you & dependents * Associate discounts in-store and online * Financial benefits including 401(k), stock purchase plans and more * Education assistance for Associate and dependents Frequently asked questions * On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. * Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. * How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. * What are the recommended Internet Browsers for applying for open roles? * Internet Explorer 8.0+ * Firefox 4.0+ * Safari 4.0+ * Chrome 12+ See All FAQs Recently viewed jobs Wal-Mart Port Saint Lucie FL

Guest Advisor (Sales Associate)

Petco