Gucci Client Advisor - Saks San Antonio

Kering Group San Antonio , TX 78245

Posted 2 weeks ago

Summary

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses. Eclectic, contemporary, romantic-Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Job Description

Role Mission

The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador" by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities

  • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;

  • Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;

  • Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;

  • Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;

  • Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;

  • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;

  • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;

  • Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;

  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards;

  • Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;

  • Adhere to Gucci Image standards and guidelines;

  • Follow all company policies and procedures.

Key Requirements

  • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;

  • Proven ability to drive and exceed individual and store results;

  • Proven ability to build lasting relationships with customers and colleagues;

  • Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;

  • Strong organization and follow-up skills are essential;

  • Accuracy and attention to detail needed;

  • Candidate should be team-focused with a desire to collaborate effectively;

  • Ability to work in a fast moving and dynamic environment;

  • High flexibility and ability to adapt to different customers;

  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

EOE M/D/F/V

Job Type

Regular

Start Date

2021-10-25

Schedule

Full time

Organization

Gucci America Inc

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Advisor WBC San Antonio (Contractor)

Liftfund

Posted Yesterday

VIEW JOBS 10/15/2021 12:00:00 AM 2022-01-13T00:00 <strong>Business Advisor, San Antonio Women’s Business Center </strong><br /> <strong> POSITION DESCRIPTION (Contractor) </strong><br />  <br /> <em>LiftFund is a high impact non-profit whose mission is to provide credit and services to small businesses and entrepreneurs who do not have access to loans from commercial sources and to provide leadership and innovation to the micro-lending industry. The San Antonio Women’s </em><br /> <em>Business Center, a program of LiftFund, is dedicated to supporting entrepreneurs, especially women and minorities through business education and consulting. The LiftFund Women’s </em><br /> <em>Business Center is funded in part by a cooperative agreement with the US Small Business Administration. </em><br />  <br />  <br /> <em>Company Values </em><br /> <em>Dedicated to our Customers - Lead with Integrity -   Strive to be Better </em><br />   <table border="0" cellpadding="0" cellspacing="0" style="width:626px;" width="626"> <tbody> <tr> <td style="width:144px;height:18px;"><strong>TITLE:</strong>                </td> <td style="width:482px;height:18px;">Business Advisor</td> </tr> <tr> <td style="width:144px;height:20px;"><strong>LOCATION:       </strong></td> <td style="width:482px;height:20px;">600 Soledad St., San Antonio, TX 78205</td> </tr> <tr> <td style="width:144px;height:20px;"><strong>REPORTS TO:</strong>  </td> <td style="width:482px;height:20px;">Director, LiftFund SA WBC</td> </tr> <tr> <td style="width:144px;height:59px;"><strong>RESPONSIVE TO:</strong></td> <td style="width:482px;height:59px;">Prospective and current WBC small business clients, WBC Advisory Board, LiftFund Business Support Team, LiftFund team, community resource partners, SBA District Office and Office of Women’s Business Ownership</td> </tr> <tr> <td style="width:144px;height:18px;"><strong>D</strong>       </td> <td style="width:482px;height:18px;"> </td> </tr> </tbody> </table>   <h1>PROJECT OVERVIEW</h1> The primary role of the Business Advisor is to support the goals of the SA WBC CARES Grant in helping small business owners, especially women and minorities, regain economic stability. The Business Advisor will provide trusted guidance to entrepreneurs whose businesses were adversely impacted by COVID-19. The Business Advisor will provide knowledge, tools, resources and accountability to socially and economically diverse populations of entrepreneurs on a variety of small business topics including strategies for helping business owners pivot their existing business models during COVID pandemic, assistance with supply chain management, remote working capabilities, funding sources, financial recovery, cash flow management, e-commerce, virtual service models. The Business Advisor is responsible for tracking and reporting the time and outcomes of their client engagements in LiftFund’s CRM system and to the SBA.  <br />  <br />               <h1>PROJECT RESPONSBILITIES</h1> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Manage a portfolio of clients, specific to the CARES Grant, by providing business and financial coaching specific to overcoming challenges posed by COVID-19. </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Create and curate new tools, guides, and template designed to help businesses make pivots in their business model in response to COVID-19, manage their government funding to be eligible for loan forgiveness, negotiate reduced or modified payments to landlords and creditors, etc.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Ensure timely and accurate reporting of client data and impact. Assist director in quarterly and annual SBA reporting.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Coordinate and/or conduct group training classes and webinars for clients.</li> </ul>  <br /> <strong>QUALIFICATIONS </strong> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Extraordinary communication skills, written and verbal, at varying levels with diverse populations of clientele and community partners, in both small and large groups. </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Empathy to entrepreneurs experiencing emotional and financial challenges as a result of COVID-19. </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Knowledge and experience with e-commerce platforms, virtual meeting and classroom platforms.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Ability to communicate in Spanish (preferred) </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Experience coaching and training adult learners at a variety of educational levels; public speaking and presentation experience.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Knowledge of fundamentals of business (marketing, accounting, finance, operations, human resources, sales, etc.)</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Experience coaching or consulting small businesses, owning or managing a small business, or other related experience and familiarity with the San Antonio entrepreneurial ecosystem. </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strong organizational skills and ability to manage multiple projects in a fast-paced environment.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">A four-year college degree in business is preferred.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strategic thinking and creative approaches to problem solving, linked to practical and effective implementation.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Personality and disposition characterized by collaboration, collegiality, accountability, and empathy.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Knowledge of webinar platforms, Microsoft Office Suite, and CRM systems for internal job functions; awareness of small business platforms and technology (i.e. Quickbooks, Squarespace, Hoot Suite, Square, etc.)</li> </ul>   <h1>KNOWLEDGE, SKILLS, and ATTRIBUTES FOR ROLE</h1> To perform the job successfully, an individual should demonstrate the following: <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Mission and Values Oriented</strong> – Committed to LiftFund’s mission and values and demonstrates that commitment in every day work.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Teamwork</strong> - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Attention to Detail & Adaptability</strong> – Self-motivated and manages competing demands; Strives to meet a standard of excellence; Able to deal with change, delays, or unexpected events; Asks for and offers help when needed; Ability to work in a complex organization, work with all team members, flexibility, and willingness to negotiate and compromise. </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Active Listening - </strong>Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times<strong>. </strong></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Analytical, Problem Solving, & Organizational Skills</strong> - Gathers and analyzes information skillfully and can efficiently execute on multiple priorities/plans/ideas. </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Achievement - </strong>Having the sustained energy and determination in the face of obstacles to set and meet challenging targets and deliver the required agency results.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Verbal & Written Communication; Interpersonal Skills</strong> - Clarity of speech, remaining calm and focused, being polite and listens to others without interrupting; Keeps emotions under control. Edits work for spelling and grammar. </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Customer Service - </strong>Responds promptly to colleagues’ and customers’ needs; knowledge of and demonstrated experience in delivering world-class customer service</li> </ul>  <br />  <br />   Liftfund San Antonio TX

Gucci Client Advisor - Saks San Antonio

Kering Group