The Account Analysis & Billing (AA&B) department is searching for a team manager. The group is currently comprised of 26 staff positions focused on servicing over 800,000 analyzed customer relationships on the billing system. Major services include internal Customer Service to Bankers, Treasury Management in support of analysis services, the maintenance processing of over 5,000 transactions monthly, pricing integrity and special reporting requests, volume, rate and variance reviews, aged receivable billing, reconcilement, risk and audit support, along with a cooperative, responsive and interactive partnership with the HOGAN/RPM Development Team to assure integrity and accuracy of the mainframe analysis system, billing and revenue.
Additionally, the department maintains the distributed application servers, program code and databases in sponsorship of the Annual Treasury Management Standard and Exception Pricing Review applications as well as the other applications and tools, 30 in total. Annual enhancements are sought, prioritized and implemented with increasingly improved user experiences and efficiencies for TM Product, Sales and Support and the business line bankers and their approvers.
As a SOX Key Control area, the department is routinely audited by Corporate Audit Services, Corporate Risk Management and Ernst & Young, with a goal of Satisfactory Results.
Operational Management - Manage Account Analysis & Billing processing groups in support of accurate monthly analysis cycles.
AA&B Technology Support and Management Oversee the technologies, creating and enhancing applications in support of the databases, programs and hardware owned and maintained by AA&B.
Annual Pricing Reviews Conduct enhancements and updates to assure integrity of pricing reviews within the scheduled time frames.
RPM System Integrity Coordinate activities to resolve defects, promote system improvements and projects to assure system integrity.
Personnel Management and Development - including Employee Engagement
Bachelor's or Master's degree, or equivalent work experience
10 or more years of high volume billing operations experience in the financial services industry
Five or more years of supervisory/management experience
Superior knowledge of operation functions, systems, policies and procedures for Cash Management or Global Treasury management departments
In-depth understanding and practical application of applicable laws and regulations
Familiar with corporate billing software systems
Strong analytical, decision-making, and problem-solving skills
Well-developed leadership abilities,strategic and change (continuous improvement) management skills
Excellent interpersonal, verbal and written communication skills