GSD Part Time (28-Hours) Global Support Tech Generalist, German/English

The Church Of Jesus Christ Latter-Day Saints Salt Lake City , UT 84101

Posted 2 months ago

Posting Info

Posting Dates: 03/04/2020 - 03/16/2020

Job Family: Customer Services

Department: Global Services Department

Purposes

Let your motivation for hastening the Lord's work and a desire to support local priesthood leadership and members come together in this unique opportunity as a Global Support Tech Generalist in Local Unit Support. Our inbound call center environment is a wonderful place to be where you share the same values as your co-workers. Each day you will have the opportunity to serve local units, leaders, and members. Be part of a work environment that has true purpose and allows you to directly apply your talents to help build the most important organization on earth.

This is a part-time German speaking position that requires 28 hours per week during a shift scheduled Monday-Wednesday from 4:00 a.m. - 10:30 a.m. and Thursday and Friday from 4:00 a.m. until 9:00 a.m.

Responsibilities

  • Must resolve questions and issues quickly and in harmony with Church policy.

  • Customer service is of utmost importance and candidates are expected to provide prompt, accurate, and efficient responses in a manner that demonstrates the highest level of professionalism, courtesy.

  • Give quality customer service by answering calls and emails from priesthood leaders and members in Europe and North America regarding distribution, membership, finance, policy and technical questions.

Qualifications

  • 0-2 years Customer Service or Call Center related experience preferred.

  • Ability to troubleshoot computer hardware and software.

  • Ability to learn and understand a wide variety of computer software products.

  • Excellent customer service and interpersonal skills.

  • Ability to communicate clearly and professionally, both verbally and in writing.

  • Associates degree in business, communications, finance, accounting, computers preferred or working toward a bachelor's degree equivalent preferred.

  • High School Diploma or equivalent required.

  • Ability to keep confidences and work with sensitive information.

  • Must type between 30-50 WPM.

  • Ability to fluently speak, read, write German.

  • Required to be fluent in English.

Worthiness Qualification

Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

Posting Notice/More Info.

Please Note: All positions are subject to close without notice.

Find out more about the many benefits of Church Employment at http://careers.churchofjesuschrist.org.


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GSD Part Time (28-Hours) Global Support Tech Generalist, German/English

The Church Of Jesus Christ Latter-Day Saints