Posting Dates: 03/04/2020 - 03/16/2020
Job Family: Customer Services
Department: Global Services Department
Let your motivation for hastening the Lord's work and a desire to support local priesthood leadership and members come together in this unique opportunity as a Global Support Tech Generalist in Local Unit Support. Our inbound call center environment is a wonderful place to be where you share the same values as your co-workers. Each day you will have the opportunity to serve local units, leaders, and members. Be part of a work environment that has true purpose and allows you to directly apply your talents to help build the most important organization on earth.
This is a part-time German speaking position that requires 28 hours per week during a shift scheduled Monday-Wednesday from 4:00 a.m. - 10:30 a.m. and Thursday and Friday from 4:00 a.m. until 9:00 a.m.
Must resolve questions and issues quickly and in harmony with Church policy.
Customer service is of utmost importance and candidates are expected to provide prompt, accurate, and efficient responses in a manner that demonstrates the highest level of professionalism, courtesy.
Give quality customer service by answering calls and emails from priesthood leaders and members in Europe and North America regarding distribution, membership, finance, policy and technical questions.
0-2 years Customer Service or Call Center related experience preferred.
Ability to troubleshoot computer hardware and software.
Ability to learn and understand a wide variety of computer software products.
Excellent customer service and interpersonal skills.
Ability to communicate clearly and professionally, both verbally and in writing.
Associates degree in business, communications, finance, accounting, computers preferred or working toward a bachelor's degree equivalent preferred.
High School Diploma or equivalent required.
Ability to keep confidences and work with sensitive information.
Must type between 30-50 WPM.
Ability to fluently speak, read, write German.
Required to be fluent in English.
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.
Posting Notice/More Info.
Please Note: All positions are subject to close without notice.
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The Church Of Jesus Christ Latter-Day Saints