GSC Part-Time Global Support Tech Generalist, Japanese/English, Swing/Graveyard Shift

The Church Of Jesus Christ Latter-Day Saints Salt Lake City , UT 84101

Posted 2 weeks ago

Posting Info

Posting Dates:03/12/2019 -No Closing Date

Job Family:Customer Services

Department:Global Service Center

Purposes

Starting wage: $15 per hour.

Imagine being in an environment where you can help, serve and build the Kingdom of God in the workplace. This unique opportunity gives you the chance to think beyond yourself by recognizing the diversity of languages, cultures and people we serve at the Global Service Center. This part-time position will give you the experience of working in an inbound help desk environment while providing global IT support to employees around the world by taking phone calls, chats and email tickets. The Global Tech Support Representative supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for the Church of Jesus Christ of Latter-Day Saints. Our day runs smoother when IT runs at its best! You will have the chance to brighten someone's day with each phone call, chat and email.

This is a part-time position that requires 28 hours per week during a shift scheduled Sunday through Friday, between 6:00 p.m. and 2:00 a.m. Occasional weekends and holidays required.

Responsibilities

  • Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures

  • Provides technical support of hardware, systems, sub-systems and/or applications.

  • Assists with navigating around application menus, may be required to remote into customer's computer.

  • Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network.

  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.

  • Accurately document all customer contact information in case management system

  • Responsible for staying up-to-date with current industry trends

Qualifications

Required Qualifications:

  • High School Diploma or equivalent required.

  • Associate's degree or technical institute degree/certificate in Computer Science field, Information Systems preferred

  • 0 to 2 years Previous computer technical support experience

  • Strong Knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

  • Performs work under general supervision.

  • Fluency in English and Japanese is required

Preferred Qualifications:

  • Proficient with troubleshooting all Windows Operating systems

  • Eager to excel in responsibilities

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

  • Understanding of Active Directory to unlock and reset passwords

Worthiness Qualification

Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

Posting Notice/More Info.

Please Note: All positions are subject to close without notice.

Find out more about the many benefits of Church Employment at http://careers.lds.org.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
GSC PartTime Global Support Generalist

The Church Of Jesus Christ Latter-Day Saints

Posted 7 days ago

VIEW JOBS 3/16/2019 12:00:00 AM 2019-06-14T00:00 Posting Info Posting Dates:03/14/2019 -No Closing Date Job Family:Customer Services Department:Global Service Center Purposes We have an exciting opportunity in the Church's Global Service Center. We are looking for customer service agents to handle orders from members of the Church around the world, while maintaining excellent customer satisfaction. The agents that fill this position will work with customers on the telephone while using computer software to answer and fill orders pertaining to curriculum materials used by church units and individuals. Extensive training is provided in order to reconcile cash batches, edit raw orders, operate computer software, and function within general operating policies and procedures. Schedule will be 11:00am to 6:00pm Monday through Friday, and 12:00pm to 4:00pm Saturday. Salary will be determined at the time of hire based on experience, education, and skill. Responsibilities * Acts as the first point of contact for all customer phone calls and emails, and provide prompt resolution and troubleshooting for the customer * Delivers exceptional customer service to both external and internal customers * Clarifies customer requirements; probes for understanding, provides resolution to the customer * Facilitates the timely and complete resolution of current and potential customer issues and inquiries * Acts as the point person on all order processing and requests * Initiates account credits, returns, and general customer maintenance * Uses knowledge of our products and the gospel to suggest alternative and additional products or solutions to customers * Records all customer contact information in CRM system * Outbound customer contact as inquiries and projects require Qualifications * Requires a high school diploma or equivalent, 0 to 2 years of related experience preferred * Ability to learn computer programs, databases, and websites quickly. Must be able to type minimum of 30 WPM. * Quick to respond to requests and completely dependable on follow-through * Demonstrated ability to handle sensitive, confidential information * Superior oral and written communication skills. Must be fluent in English. * Performs work under general supervision * Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues * Handles basic to intermediate issues and problems, and refers more complex issues to Global Support Specialists Worthiness Qualification Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy. Posting Notice/More Info. Please Note: All positions are subject to close without notice. Find out more about the many benefits of Church Employment at http://careers.lds.org. The Church Of Jesus Christ Latter-Day Saints Salt Lake City UT

GSC Part-Time Global Support Tech Generalist, Japanese/English, Swing/Graveyard Shift

The Church Of Jesus Christ Latter-Day Saints