Growth Solutions Analyst III

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Shift4 Payments is the leader in secure payment processing solutions, powering the top point-of-sale and software providers across numerous verticals, including Food & Beverage, Hospitality, Lodging, Gaming, Retail and e-Commerce. This includes the company's Harbortouch, Restaurant Manager, POSitouch, and Future POS brands, as well as over 300 additional software integrations in virtually every industry. With eight offices across the U.S. and Europe, 7,000 sales partners and three state-of-the-art data centers, the company securely processes over 1 billion transactions annually for nearly 200,000 businesses, representing over $100 billion in payments each year. For additional information, visit www.shift4.com.

Job Location: Center Valley, PA OR Las Vegas, NV (onsite)

Job Description:

This is a dynamic role that requires strong communication and project management skills to work with the various teams within the Growth Solutions Department, as well as virtually all departments within the Shift4 organization. The ideal candidate for this role will be a significant contributor to the overall objective of the team - to provide technical solutions for enabling payment growth via partners, creating blueprints & guidelines for deployment of Shift4 technology and to drive hardware innovations that promote card-present payments.

Candidates must have the ability to adapt to a fast paced environment based on projects that can include process-driven modifications and learning while in flight. This position consists of performing quality control testing in Lab environments both internal to Shift4 and external with partners, working with development teams in various aspects including troubleshooting technical issues and working with various internal and external teams to ensure successful integrations for newly-integrated partner software. Through teamwork and project management, you will be part of a project-oriented team that will execute hardware, software and payment projects.

Various tasks for the role include start to finish project management, hands-on testing hardware and software for both new and existing services and product offerings, and facilitating escalations to internal Development teams.

Responsibilities:

• Testing new applications/hardware/software to ensure functional requirements are met

• Complete regression testing payments with Microsoft D365 Finance & Operations from eCommerce, Store Commerce and Call Center

• Experience with Microsoft tools to maintain lab D365 environments such as Lifecycle Services. to keep them current and validate functionality

• Develop workflows, monitor performance, and observe utilization of software and physical hardware

• Create detailed documentation and articulate instructions to a variety of people

• Maintain aggressive timelines for assigned projects

• Develop and maintain relationships with technical team members across brands

• Assisting with troubleshooting escalated tickets from all departments

• Maintain and organize equipment, POS system set ups, lab records, projects tools, etc

• Complete ticket escalations to the Growth Solutions Department from various departments.

• Work with various teams regarding the certification and pilot handling workflows.

• Assist partners with various tasks - pilot workflow, lab requests, managing projects and troubleshooting technical issues.

• Assist Business Development and partners with lab requests for various environments.

• Escalate unresolved issues to development teams for additional troubleshooting assistance to determine resolution.

• Updating various trackers relating to active project assignments and tasks.

• Following up on active projects assigned, and ensuring completion of tasks and status updates communication on them.

• Act as project manager for projects assigned by management seeing them through to completion.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications:

• Working knowledge of usage of Microsoft D365 products is a must have

• Knowledge of Microsoft D365 core functionality

• Ability to install Microsoft D365 extension packages

• Self-motivated and independent work ethic, with the desire to train and assist others

• Strong attention to detail

• Work independently with minimal direction

• Excellent analytical, decision-making, and problem-solving skills

• Excellent time-management skills with the ability to handle stress, prioritize tasks and work under shifting deadlines

• Excellent verbal and written communication skills

• Proficient in Google suite (Drive, Sheets, Docs)

• Ability to drive multiple projects simultaneously

• Ability to quickly self-teach with a focus on hardware, software, and payment products

• Ability to remain organized but flexible in a fast-paced environment

• Must maintain a high level of confidentiality and discretion at all times

• Flexibility in a dynamically changing environment, acknowledging urgency when necessary

Preferred Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or equivalent preferred

• Any Certification is beneficial, but not required (Microsoft, Oracle, Linux, Cisco, PMI, etc.)

• Experience in payment processing systems

• Microsoft D365 'Functional Consultant' certification

• Experience with customer based interactions

• Experience with POS hardware and software

• 2+ years Technical Support/ troubleshooting experience

• Ability to document test cases, expected outcomes, and processes

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.