Group & Tour Services Agents are responsible for processing and reviewing orders, offering product advice for Aspen Snowmass and other products, as well as continuous reconciliation of accounts for International and Domestic Tour Operators, Travel Agents, Groups and others. Agents will work actively within the Product & Sales Services department and with our Sales and Accounting departments. Working from our Two Creeks office in Snowmass Village, agents assist with the fulfillment of advance purchase season passes, group, tour and guest direct orders.
Essential Job Functions
Work as part of the Group & Tour Services team, collaborating with domestic and international Sales Managers to build, maintain and expand our relationship with travel partners and continue increasing sales
Book, process, and review lift ticket, rental and ski school orders for groups, tour operators, travel agents, lodges and other third parties. Up-sell and cross sell effectively to enhance each guest's experience
Process guest direct Season Passes as part of our Mountain Collective and Classic Pass pre-arrival fulfillment programs. Maintain on-going communication with pass holders
Communicate by email and phone, with both external and internal guests and provide expert advice and exemplary guest service
Reconcile Group & Tour partner accounts on a daily basis working closely with our Accounts Receivable department
Develop relationships with key ASC personnel to facilitate effective communication with the entire Product & Sales Services department, Ski and Snowboard Schools, Rental/Retail, Administration and Mountain Operations
Research, troubleshoot, and solve guest ticketing issues proficiently; assist the front-line expeditiously, and resolve all guest service matters professionally
Assist with fulfillment of group, tour operator and guest direct orders by printing lift/rental/lesson vouchers/tickets, preparing pre-arrival packets, shipping packages and helping with delivery directly to guest's accommodations in Aspen and Snowmass
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer programs at the same time
Understand gross/net/commission pricing models.
To perform the job successfully, an individual should demonstrate the following competencies:
College degree required
Fluent in English
Intermediate to advanced Spanish and/or Portuguese language skills a plus
Knowledge of other languages is helpful
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and use hands to finger, handle, or feel.
A physical assessment (Work Ready) is required for certain positions.
Skiing or Snowboarding is required for certain positions.
Aspen Skiing Company, L.L.C.