Group Sales Manager
Do you share Hornblower's passion for providing amazing experiences? If you are an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?
This position is responsible for selling and coordinating groups of 20 or more onboard the public cruises in San Diego. Strive to meet or exceed annual revenue goals. Ensure successful events through excellent communications and event coordination. Support the success of the sales and marketing department as a team player.
Job Specific Responsibilities:
Strive to attain or surpass annual personal sales goals set by ADOS/DOS.
Sell HCE to groups of 20 or more on the public cruise product.
Handle all incoming inquiries HCE receives via phone, mail and Internet, in a timely manner.
Outbound sales to include past year users, previous users, lost sales, and new leads as provided.
Responsible for maintaining excellent relations and increasing revenues from existing group markets
Actively participate in assigned local association & SDTA, building relationships to increase awareness/revenue for HCE.
Proactively generate new business by outbound sales activity to new lists, maximizing referrals and establishing and developing contacts in the industry.
Support Hospitality Sales Manager with concierges at assigned hotels, visiting quarterly, hosting onboard and other proactive measures to maximize revenue from hotel referral as requested.
Use upselling techniques to increase account revenue opportunities. Areas of focus: hosted beverage programs, photography, merchandise, maximize food & beverage sales.
Follow-up on reports as directed by your ADOS/DOS.
Follow Helm and Sales Force policies and procedures for data entry and client documentation and management.
Utilize trace dates and daily reporting to manage your client follow-up.
Prepare contracts for catering, updating contracts, organizing paperwork and submitting final contracts to the appropriate manager.
Insure the quality control of contract data including; product codes, pricing, PO's, scheduling, deposit & payment requirements, signatures, GAR's, payments.
Consistently cross sell charters, Admiral's club, mariner ticket books and HCE's other ports.
After each event make follow-up call to clients, ask for referrals and send thank you cards.
Consistently provide clear communication to other departments/vendors to insure our commitment to quality for our guests. Utilize change orders, voicemail/phone and email to timely and accurately communicate changes on events to appropriate departments.
Attend and actively participate in meetings as requested by ADOS/DOS. T.
Exhibit an awareness of team member's schedules to coordinate site inspections, lunch, doctor's appointments, days off, etc.
1-2-year sales and coordination experience
Experienced in CRM database, reservation systems and Microsoft Office Suite
Excellent customer service mindset
Strong detail orientation and organization skills
College degree preferred
Capacity to grasp and learn complex concepts quickly and independently
Ability to multitask and prioritize
Highly focused; able to execute on one-off projects as well as on routine tasks
Self-motivated and able to perform well under pressure and against deadlines
Hornblower Cruises & Events has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies under the Hornblower umbrella include Alcatraz Cruises, Hornblower Classic Cable Cars, Statue Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Additionally, Hornblower participates in the E-Verify program in certain locations.
Hornblower is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 415-635-2285.