Group Sales Manager

Hornblower San Diego , CA 92140

Posted 6 months ago

Group Sales Manager

Do you share Hornblower's passion for providing amazing experiences? If you are an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?

This position is responsible for selling and coordinating groups of 20 or more onboard the public cruises in San Diego. Strive to meet or exceed annual revenue goals. Ensure successful events through excellent communications and event coordination. Support the success of the sales and marketing department as a team player.

Job Specific Responsibilities:

  • Strive to attain or surpass annual personal sales goals set by ADOS/DOS.

  • Sell HCE to groups of 20 or more on the public cruise product.

  • Handle all incoming inquiries HCE receives via phone, mail and Internet, in a timely manner.

  • Outbound sales to include past year users, previous users, lost sales, and new leads as provided.

  • Responsible for maintaining excellent relations and increasing revenues from existing group markets

  • Actively participate in assigned local association & SDTA, building relationships to increase awareness/revenue for HCE.

  • Proactively generate new business by outbound sales activity to new lists, maximizing referrals and establishing and developing contacts in the industry.

  • Support Hospitality Sales Manager with concierges at assigned hotels, visiting quarterly, hosting onboard and other proactive measures to maximize revenue from hotel referral as requested.

  • Use upselling techniques to increase account revenue opportunities. Areas of focus: hosted beverage programs, photography, merchandise, maximize food & beverage sales.

  • Follow-up on reports as directed by your ADOS/DOS.

  • Follow Helm and Sales Force policies and procedures for data entry and client documentation and management.

  • Utilize trace dates and daily reporting to manage your client follow-up.

  • Prepare contracts for catering, updating contracts, organizing paperwork and submitting final contracts to the appropriate manager.

  • Insure the quality control of contract data including; product codes, pricing, PO's, scheduling, deposit & payment requirements, signatures, GAR's, payments.

  • Consistently cross sell charters, Admiral's club, mariner ticket books and HCE's other ports.

  • After each event make follow-up call to clients, ask for referrals and send thank you cards.

  • Consistently provide clear communication to other departments/vendors to insure our commitment to quality for our guests. Utilize change orders, voicemail/phone and email to timely and accurately communicate changes on events to appropriate departments.

  • Attend and actively participate in meetings as requested by ADOS/DOS. T.

  • Exhibit an awareness of team member's schedules to coordinate site inspections, lunch, doctor's appointments, days off, etc.

Minimum Qualifications:

  • 1-2-year sales and coordination experience

  • Experienced in CRM database, reservation systems and Microsoft Office Suite

  • Excellent customer service mindset

  • Strong detail orientation and organization skills

  • College degree preferred

Preferred Qualifications:

  • Capacity to grasp and learn complex concepts quickly and independently

  • Ability to multitask and prioritize

  • Team player

  • Hospitality background

  • Highly focused; able to execute on one-off projects as well as on routine tasks

  • Excellent communicator

  • Self-motivated and able to perform well under pressure and against deadlines

Hornblower Cruises & Events has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies under the Hornblower umbrella include Alcatraz Cruises, Hornblower Classic Cable Cars, Statue Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Additionally, Hornblower participates in the E-Verify program in certain locations.

Hornblower is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 415-635-2285.

#LI-JF1


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Group Sales Manager

HEI Hotels & Resorts

Posted 4 days ago

VIEW JOBS 10/18/2019 12:00:00 AM 2020-01-16T00:00 About Us An all-suite hotel located in the heart of downtown San Diego, Embassy Suites by Hilton San Diego Bay - Downtown is the ideal location to work in the area. Located across from the Headquarters at Seaport Village, our all-suite hotel is just blocks from the San Diego Convention Center and the historic Gaslamp Quarter. Join our team of diverse individuals working together to create memories for our guests. We offer discounts to public transportation, free lunch, discounted parking and a fun environment with a work/life balance for all of our associates. Overview Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Responsibilities * Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. * Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales. * Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients. * Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. * Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. * Prepare correspondence to customers, internal booking reports and file maintenance. * Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. * Attend trade shows, community events and industry meetings. * Advanced knowledge of market trends, competition and key customers of the hotel. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Qualifications * High school or equivalent education required. Bachelor's degree preferred. * 3+ years of past sales experience preferred. * Must have experience at a similar size and quality hotel. * Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. * Advanced knowledge of hotel and competitive market. * Ability to execute appropriate action plans. * Desire to participate as part of a team. * Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Leadership skills to motivate and develop staff and to ensure accomplishment of goals. * Able to set priorities, plan, organize, and delegate. * Written communication skills to be concise, well organized, complete, and clear. * Ability to work effectively under time constraints and deadlines. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Options HEI Hotels & Resorts San Diego CA

Group Sales Manager

Hornblower