Group Sales & Events Coordinator

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in. Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval's purpose.

Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Miraval Berkshires offers:

• World class resort

• Awarded Fortune's 100 best companies to work for

• Unlimited use of our fitness center, yoga classes, and lectures

• Competitive pay

• Tuition or wellness reimbursement

• Employee discounts on all spa services and programming

• Discounted and complimentary rates at Hyatt Hotels

As the Group Sales and Events Coordinator, you will embody the ethos of the Miraval wellbeing brand, be a competent individual who understands basic hospitality and customer service principles and inspires to learn more.

The Group Sales and Events Coordinator is responsible for supporting the Group Sales team through client communication (phone, email, database) and workflow projects. In addition, they oversee supporting and assigning leads and encouraging the group sales team to have timely customer service to close more business. This position will also be responsible for assisting in the planning and executing of all hotel events and functions. This individual works with the event planning and sales team to assist with any and all administrative needs related to event planning. They work on organizing internal and external logistics for event management working with stakeholders that make the resort a success and clients alike.

This position reports to the Directors of Group Sales & Events, is full-time and on-site at their resort.

Specific duties include but are not limited to:

• Support Sales and Event Planning Staff in any way requested

• Envision database management

• Processes weekly reports as requested

• Ensure all information (copy of the signed contract, addendums, pertinent emails, etc.) is in Envision

• Support group sales staff by managing lead flow, completion, and database

• Support sales team in regard to entering leads and updated database information to best communicate correct and complete information to property teams

• Supporting the sales team administratively through client communication (phone, email, database) and workflow projects

• Manages group sales accounts as requested by the sales team

• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately timely and in a professional manner

• Oversees the lead flow, distribution, and management of new business RFP's confirming business and extending leads to all 3 properties.

• Demonstrates awareness of established goals for each property and the role played in the Sales process to achieve and/or exceed these goals.

• Produces sales contracts and manages correspondence; pulls sales reports; administratively supports group sales-facing marketing campaign; manages department expenses.

• Maintains constant correspondence including prospecting efforts, and thank you letters for groups

• Reviews group resumes, billing, etc. as needed and requested by Senior/Event Planning Manager

• Assures that all administrative needs as related to events are executed appropriately

• Process weekly reports as requested

• Review hotel schedules, event schedules and activity schedules as requested

• Arranges guest amenities and special needs as requested

• Interface with clients as directed by the Senior/ Event Planning Manager

• Stays informed on the latest trends for activities and programs of competitors and guest demands

• Performs all tasks and provides services in compliance with policies, procedures, work instructions, training, codes of conduct, recognized best practices, safety laws and regulations.

• Works with group coordinator to finalize any commissions or rebates on group room block

• Coordinates weekly BEOs for all groups as directed by the Event Manager

• Attends pre-con meetings and prearrival meetings for all groups as directed by the Event Manager

• Oversees group calendar and bookings in conjunction with the group rooms coordinator

To be successful:

• Embraces the ethos and culture of the Miraval wellbeing brand

• Must understand the basic principles of planning events and customer service

• Must be familiar with the operation of property management software, email, routine database activity, graphics, and Microsoft applications such as Word, Excel, and Windows

• Know how to operate printers and other front office equipment

• Must be able to prioritize tasks and handle multiple tasks simultaneously

• Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment or University degree with internship experience

• Advanced technology proficiency with knowledge or ability to learn and lead with reservations software and booking systems

• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents

• Previous experience in the development and delivery of training information.

• Exceptional time management, detail and organizational skills

• Must be a strong compassionate leader with a self-sacrificing personality

• Professional demeanor with exceptional verbal, written and electronic communication skills

• Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays

• Strong customer service background