Group Sales Coordinator

Year Round

About Palisades Tahoe

Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!

• 401(k) plan with generous company match

• Free lift tickets, plus 50% off lift tickets

• 25%-50% discount at Food & Beverage locations at Palisades Tahoe

• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more

• Employee Assistance Program (EAP)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The Group Sales Coordinator plays a pivotal role in supporting the sales team through detailed reporting, efficient management of SalesForce/Amadeus systems, and various administrative tasks. This role involves organizing site tours, facilitating communication, and providing comprehensive administrative support to the sales director and managers. This is an entry-level position suited for motivated individuals passionate about sales and the hospitality industry.

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $18.68 - $24.28 per hour years of age.

Applicants must be 18

Key Responsibilities:

• Product Sales Support: Proactively assist in driving sales across all Palisades Tahoe products by providing robust support and coordination.

• Inquiry Management: Efficiently receive, manage, track, and assign sales inquiries to the appropriate Sales Manager, ensuring timely follow-up and data accuracy.

• System Administration: Serve as the administrative expert for SalesForce/Amadeus Event Management Solutions. Responsibilities include producing weekly sales reports, conducting daily audits, generating monthly revenue reports, and performing data entry for comprehensive reporting. Familiarity with Inntopia and SMS is a plus.

• Contract and Data Management: Compare contracts and Delphi entries to ensure alignment and accuracy.

• Wedding and Conference Sales Support: Provide dedicated support to sales team by responding to leads, conducting site tours, managing client relationships, and monitoring trends.

• Guest Reception: Assist with site tours, greet buses, and warmly welcome groups and guests to enhance their experience.

• Business Trip Preparation: Aid sales team members in preparing and executing business trips to ensure seamless operations.

• Product Testing: Assist the sales team in confirming products are accurate in our ecommerce site. Assist guests with questions regarding purchase process.

• Interdepartmental Collaboration: Work collaboratively with various internal departments, including Ski School, Rentals, F&B, Events, Conference Planning, Front Desk, Call Center Reservations, Revenue Management Team, Marketing, and Sales, to consistently deliver exceptional results for clients.

• Customer Service: Deliver top-quality customer service with a friendly and positive attitude, ensuring customer satisfaction.

• Brand Representation: Enthusiastically and professionally represent Palisades Tahoe, embodying the company's values and culture.

• Survey Management: Oversee and manage post-visit surveys to gather valuable customer feedback.

• Cross-Departmental Assistance: Support other departments as needed to ensure smooth resort operations.

• Referral Management: Acquire knowledge of all departmental lines of business and appropriately refer potential sales leads to sales managers.

• Additional Duties: Perform other duties as assigned to support the overall success of the sales team and resort operations.

Qualifications:

• Must be at least 18 years of age.

• Strong organizational and multitasking skills. Detail oriented and analytical.

• Proficiency in SalesForce/Amadeus systems, with knowledge of Inntopia and SMS preferred.

• Excellent communication and customer service skills.

• Ability to work well within a team environment and collaborate effectively with various departments.

• Enthusiastic, professional, and motivated individual with an interest in sales and the hospitality industry.

• College Degree preferred.

Competencies and Job Requirements:

Required:

• Effective communication skills, oral & written

• Strong sense of customer service & safety awareness

• Able to understand and follow verbal and written instructions

• Have a neat & clean appearance in compliance with the company grooming standards

• Punctual, able to report at scheduled start time

• Work well as part of a team

• Excellent time management skills

• Fun, approachable, and enthusiastic demeanor

• Basic understanding of ski/snowboard resort industry

Preferred:

• SMS

• Salesforce

• Inntopia

Education and Experience:

Required:

• Bachelor's Degree (preferred) High School Diploma or GED (required)

• One to three months related experience and/or training; or equivalent combination of education and experience

• Valid Driver's License & clean driving record

• Proficient with Microsoft Outlook, Word, and Excel

• Basic understanding of the ski/snowboard resort industry

• Ability to ski or snowboard at an intermediate level or above.

• Familiar with Palisades Tahoe

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear, and occasionally ski or snowboard. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.