Group Rooms Coordinator

Omni Hotels Fort Worth , TX 76102

Posted 1 week ago


Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department's day to day activities, when asked.


  • Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.

  • Attend weekly group pick-up meetings

  • Run group arrivals lists daily for future arrival dates, and no-show reports daily.

  • Check for duplicate reservations by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.

  • Check for group reservation errors and contact caller of the reservation or group contact accordingly to obtain and verify information.

  • Report to the Reservations Manager and the Director of Revenue Management.

  • Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing according to contract and email history.

  • Complete Group Commission Report, after group's departure.

  • Monitor room type availability daily.

  • Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.

  • Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.

  • Complete competition rate analysis as needed.

  • Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.

  • Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.

  • Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.

  • Assist in completing all fax and email reservations.

  • Research outstanding Travel Agent Commissions for groups.

  • Research and charge for all no-shows, cancelations, and deposits.


  • Knowledge of four-diamond / four-star customer service standards

  • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)

  • Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)

  • Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)

  • Proficient computer skills on Microsoft Office, Excel, and Word

  • Excellent and professional communication skills

  • Highly detailed, and able to maintain excellent organizational skills while working in a fast pace environment.

  • Ability to multi-task while working on up to 50-60 future groups.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Group Rooms Coordinator / Revenue Analyst

Interstate Hotels & Resort

Posted 7 days ago

VIEW JOBS 3/18/2019 12:00:00 AM 2019-06-16T00:00 Job Summary Your memory is sharp, you have a knack for matching people with experiences, and you're quick on your feet. Frequent guests and VIPs know you because you're on top of the property's offerings and "get" their needs. Your mind races with possibilities and you love the challenge of making the most out of each for hotel profit and sales goal wins. It's not just a job. It's an incredible opportunity to gain sales knowledge and impact the bottom line. Perhaps a Reservations Agent / Revenue Analyst position with Interstate is a good match for your next career step? As Reservations Agent / Revenue Analyst, you will assist the Revenue Management and Accounting teams by ensuring data and reporting accuracy as well as being responsible for preparing daily/weekly/monthly reports to help maximize revenue potential. inventory, shop report, and reservation management comprise a large portion of this role. * Handle all telephone reservations and changes with prompt courtesy, taking care to apply the hotel's selling strategy and your thorough understanding of the offerings and segmenting, in order to beat sales goals, increase revenue and maximize profit. * Connect with people in a meaningful way, actively listen and apply telesales techniques to capture transient and outside sales. Know your VIPs and frequent guest program members to effectively apply perks and preferences. * Keep a pulse on room availability and the wait list, offering alternate arrangements on closeout dates. Resourcefully fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry. * Prepare Daily/Weekly/Monthly reports for DORM/ADORM, including but not limited to, IPS reports, Market Segment Audit, CI/TY reports, One Yield, booking analysis, pace report analysis, STAR Report reporting, & submitting accurate reports in a timely manner . * Ensure outstanding customer service, enforcement of hotel policies and procedures, and proper selling techniques designed to overall hotel revenue. * Monitor the pricing of competitors, understand the dynamics of the local market, and demand generators. * Monitor group blocks to determine rooms available for sale to transient customers. The Revenue Analyst shall also understand groups' pick up history and shall manage group cut off dates. Fundamentals A high school education or equivalent is required, with further education helpful. Previous data entry and telephone experience also is helpful. The ability to access, retrieve and leverage info from the hotel property management system is expected. The ability to make accurate, efficient entries into the reservations system is essential. Must possess excellent verbal and written English communication skills. The ability to operate a telephone, computer and various software is expected. Location: Fort Worth Texas Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply. Interstate Hotels & Resort Fort Worth TX

Group Rooms Coordinator

Omni Hotels