Group Rooms Coordinator

Location

THE MODERN HOME OF AMERICAN GOLF

Located 30 miles north of downtown Dallas, Omni PGA Frisco Resort is the largest resort currently in development in the country. Opening spring 2023, the resort will feature 500 guest rooms and suites, 10 four-bedroom ranch houses, three pools, including an adults-only rooftop infinity pool, a destination spa, Lounge by Top Golf, and over 127,000-square feet of indoor and outdoor meeting and event space. An expansive retail and entertainment district will feature dining, shopping and an outdoor stage set to be activated for concerts and outdoor programming. The Resort will become a leading destination for golf providing an unparalleled experience for those who are advanced players, new to the game, and everything in between. The resort will offer 46 holes of golf designed by Beau Welling and Gil Hanse, including two 18-hole championship golf courses, a lighted 10-hole short course, and a lighted two-acre putting green.

Job Description

Omni PGA Frisco Resort is seeking an experienced Group Rooms Coordinator to join our team. Omni Frisco PGA Resort provides north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

This role ensures that all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. He/She assists the reservations manager and Director of Revenue Management in managing the department's day to day activities, when asked.

Responsibilities

• Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.

• Attend weekly group pick-up meetings

• Run group arrivals lists daily for future arrival dates, and no-show reports daily.

• Check for duplicate reservations - by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.

• Check for group reservation errors - and contact caller of the reservation or group contact accordingly to obtain and verify information.

• Report to the Reservations Manager and the Director of Revenue Management.

• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing - according to contract and email history.

• Complete Group Commission Report, after group's departure.

• Monitor room type availability daily.

• Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.

• Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.

• Complete competition rate analysis as needed.

• Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.

• Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.

• Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.

• Assist in completing all fax and email reservations.

• Research outstanding Travel Agent Commissions for groups.

• Research and charge for all no-shows, cancelations, and deposits.

Qualifications

• Knowledge of four-diamond / four-star customer service standards

• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)

• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)

• Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)

• Proficient computer skills on Microsoft Office, Excel, and Word

• Excellent and professional communication skills

• Highly detailed, and able to maintain excellent organizational skills - while working in a fast pace environment.

• Ability to multi-task while working on up to 50-60 future groups.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.