Sandestin Golf and Beach Resort is located on Florida's
Emerald Coast between Pensacola and Panama City, eight miles east of Destin.
The 2,400-acre Sandestin Golf and Beach Resort is the premier destination in
The Group Reservation
Coordinator's primary responsibility is to capture as many group reservations
as possible; by utilizing selling techniques effectively and reaching out to
past guests. The ideal candidate would be courteous, self-motivated and
Essential Duties and Responsibilities
1.Receiving, communicating, coordinating and confirming group
reservations for the Resort.
2.Monitor all group room blocks on a weekly basis to insure
timely release per contracted release date.
3.Review all input, changes, billing requirements, and VIP's
comp allotment with client.
4.Review challenges with group supervisor, client, group sales
manager, and conference services.
5.Coordinate high level information and reservations that may be time sensitive
and must be accurately handled.
6.Communicate both in written and verbal format with all levels of callers
including corporate and leisure group leaders.
7.Prepare professional and accurate reports such as pick up status,
resumes and the like to be distributed to internal and external clients.
8.Make a connection and provide the guest with quality services and
experiences and respond to all guests requests promptly to ensure a positive
9.Other duties as assigned.
To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily. The requirements listed below
are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Education and Experience Requirements
Bachelor's degree (B. A.) from four-year College or
university; or one to two years related experience and/or training; or
equivalent combination of education and experience.
Knowledge, Skill and Ability Requirements
Ability to read and comprehend simple instructions, short
correspondence, and memos. Ability to
write simple correspondence. Ability to
effectively present information in one-on-one and small group situations to
customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units
of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out
detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few
concrete variables in standardized situations.
This position requires proficiency in all Microsoft Office
software. Also requires previous
experience with hotel management software.
Sandestin Golf and Beach Resort is open and
operational 24 hours a day, seven days a week. Employees are required to be
available to work days, nights, weekends, and holidays.
driver's license that has been in effect for at least three years, with no
major violations and no more than two minor violations in the past three
Rules and Regulations
must adhere to all safety rules and regulations required by local, State and
Federal authorities, wear the appropriate personal protective equipment
necessary to perform the job in a safe manner and will follow all safety rules
per the Company's Safety Policy.
Must be able
to speak, read, write and comprehend the English language.
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the employee is
frequently required to sit and talk or hear. The employee is occasionally
required to walk. The employee must occasionally lift and/or move up to 10
pounds. Specific vision abilities required by this job include close vision,
color vision and ability to adjust focus.
The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. The noise level in the work environment is
the job successfully, an individual should demonstrate the following
emotional customer situations; Responds promptly to customer needs; Solicits
customer feedback to improve service ; Responds to requests for service and
assistance; Meets commitments.
conflict, not blaming; Maintains confidentiality; Listens to others without
interrupting; Keeps emotions under control; Remains open to others' ideas and
tries new things.
Exhibits objectivity and openness to others' views; Gives and welcomes
feedback; Contributes to building a positive team spirit; Puts success of team
above own interests; Able to build morale and group commitments to goals and
objectives; Supports everyone's efforts to succeed.
policy; Shows respect and sensitivity for cultural differences; Educates others
on the value of diversity; Promotes a harassment-free environment; Builds a
commitments; Inspires the trust of others; Works with integrity and ethically;
Upholds organizational values.
procedures; Completes administrative tasks correctly and on time; Supports
organization's goals and values; Benefits organization through outside
activities; Supports affirmative action and respects diversity.
decisions; Exhibits sound and accurate judgment; Supports and explains
reasoning for decisions; Includes appropriate people in decision-making
process; Makes timely decisions.
goals; Demonstrates persistence and overcomes obstacles; Measures self against
standard of excellence; Takes calculated risks to accomplish goals.
work activities; Uses time efficiently; Plans for additional resources; Sets
goals and objectives; Organizes or schedules other people and their tasks;
Develops realistic action plans.
tactful manner; Reacts well under pressure; Treats others with respect and
consideration regardless of their status or position; Accepts responsibility
for own actions; Follows through on commitments.
thoroughness; Looks for ways to improve and promote quality; Applies feedback
to improve performance; Monitors own work to ensure quality.
Completes work in timely manner; Strives to increase productivity; Works
13. Safety and Security
security procedures; Determines appropriate action beyond guidelines; Reports
potentially unsafe conditions ; Uses equipment and materials properly.
environment; Manages competing demands; Changes approach or method to best fit
the situation; Able to deal with frequent change, delays, or unexpected events.
work and on time; Ensures work responsibilities are covered when absent;
Arrives at meetings and appointments on time.
to management direction; Takes responsibility for own actions; Keeps
commitments; Commits to long hours of work when necessary to reach goals.;
Completes tasks on time or notifies appropriate person with an alternate plan.
self-development activities; Seeks increased responsibilities; Takes
independent actions and calculated risks; Looks for and takes advantage of
opportunities; Asks for and offers help when needed.
Meets challenges with resourcefulness; Generates suggestions for improving
work; Develops innovative approaches and ideas; Presents ideas and information
in a manner that gets others' attention.