Hersha Hospitality Management, LP Louisville , KY 40202
Posted 3 weeks ago
Overview
Opportunity Group Reservations Coordinator
As a Reservations & Group Coordinator you will be responsible for assistance with inventory management on all systems, management of group blocks, process reservations for guests and provide services to customers over the phone and in person.
Essential Job Functions
Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups
Manage assigned group blocks including pick up or approaching cut off dates.
Review group resumes and convey all pertinent information in the system to appropriate personnel
Perform audits and maintenance on all systems such as PMS and CRS to ensure content and information is correct
Process all third party commissions and reconciliations as directed by the Reservations Manager
Ability to quickly answer guest calls and respond to guest emails with impeccable communication.
Ability to identify, research, resolve and communicate guest issues and requests with expedient follow-up if necessary
Ability to complete logs and reports accurately and expediently
Responsible for assistance with inventory and rate management on all internet sites
Conduct competitive rate and availability surveys
Work with sales and catering as group rooms coordinator for room blocks
Maintain a complete knowledge of sales strategies, restricted dates, rates, and room types, all room rates, packages, and promotions, guestroom layouts, contracted/negotiated rate agreements with clients, scheduled events, and guest services (hours of operation, cost, availability)
Process reservations, including sending reservation and confirmation letters and entering requests
Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
Review Reservations and Guest Requests on a daily basis.
Position Requirements
Minimum one year of experience in coordinator role in a hotel environement.
Self-directed with a superior customer service skills.
Able to prioritize and resolve issues based on severity and necessity
Able to expertly manage and prioritize multiple technical issues and manage projects simultaneously.
Hospitality PMS/POS system experience preferred.
Work Environment and Context
What We Believe
People Are Our Capability
Hearts That Serve
Only Excellence
Stay Nimble
Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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Hersha Hospitality Management, LP