Group Manager (Senior Mgr) Sales Experience

Neiman Marcus Palm Beach , FL 33480

Posted 2 months ago

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home dcor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 20 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com and LastCall.com. Every day each of our 14,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Summary Statement: The Group Manager is responsible for the Sales Experience of a group of departments within a Neiman Marcus store, facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.

Responsibilities & Qualifications

Responsibilities & Duties

Business Ownership

  • Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for group and department, if applicable

  • Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)

  • Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within team

  • Provides input on strategic objectives for the store and sets priorities accordingly for the group

  • Reviews business with applicable Buyers for departments within group and discusses action plans that will yield positive results

  • Owns Client Development function in stores to meet overall Client Development and selling KPIs

  • Continuously analyzes and develops understanding of internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)

  • Plans and executes group budgets, following guidelines to minimize operating expenses and maximize revenue

  • Oversees and / or conducts audit compliance to enforce department and stockroom controls

  • Facilitates cross-functional communication across store departments to optimize collaborative efforts

  • Fulfills store senior leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable

People

  • Recruits, hires, trains, and develops Sales Experience and Client Development Leads, as applicable

  • Manages Sales Managers, Sales Associates, and Client Development Leads, as applicable

  • Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues

  • Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports

  • Achieves business goals by managing through others

  • Sets goals for team in alignment with department objectives and supports Associates in achieving them

  • Develops, motivates, and trains their team in all aspects of the group

  • Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations

  • Oversees scheduling of group Associates with sensitivity to promotional calendar and business needs

Customer Experience

  • Champions NMG culture and values, and manages team to create a friendly, upbeat atmosphere where customer service is consistent with standards

  • Leads Client Development and partners with Market Client Development Manager, Brand Experience, Restaurants, Merchants, and Brand Managers to fulfill store strategic efforts

  • Oversees the floor to monitor coverage and presence

  • Maintains and models positive and productive relationships with vendors, customers, merchants, etc.

  • Builds a customer service-driven team, overseeing customer service efforts and escalations

  • Partners with functional leads for execution of in-store selling events

  • Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community

Qualifications

  • 7 years of relevant experience, luxury retail fashion experience preferred

  • Prior sales experience required

  • 4-year degree preferred

  • Proven track record achieving business results

  • History of building, leading, motivating, and coaching teams to achieve objectives

  • Business acumen and analytical skills (sales analytics, business strategy, knowledge of market)

  • Excellent oral and written communication skills

  • Strong attention to detail

  • "Win together" mentality

  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred

  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

  • Fosters an environment of cross-organizational collaboration, inclusiveness, information-sharing, and problem-solving

  • Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption

  • Structures messages in a clear logical manner using the most appropriate communication medium

  • Responsible for the performance and career development of direct reports

  • Provides coaching and counseling to assist others in identifying training or experiences needed to grow professionally and advocates for team members' career progressions

  • Identifies and develops key talents

  • Assures that rewards are tied to objectives and requirements

  • Promotes and encourages a positive environment of achievement, recognition, and celebration

  • Serves as a role model by establishing and adhering to high ethical standards

  • Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates

  • Speaks with truth and candor, modeling how to challenge the status quo appropriately

  • Creates a safe and trusting work environment that encourages open, honest dialogue

  • Demonstrates commitment to exceptional internal and external Customer Service through reinforcing communications and learning opportunities

  • Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly

  • Creates a gracious and welcoming environment for internal and external customers as well as other partners

Passion for Business

  • Fosters creative thinking and risk-taking amongst team, and sees to it that best ideas are shared and acted upon

  • Demonstrates a history of effective decision-making and coaches others in making good decisions

  • Defines clear priorities for direct reports and enables focus on most critical activities to improve performance

  • Demonstrates flexibility and decisiveness in changing direction as the business environment dictates to achieve the strategic objectives

  • Fosters consistent reflection on past performance and facilitates continuous improvement

  • Promotes and encourages idea-sharing

  • Acts as key change agent, demonstrates commitment to change and coaches direct reports on roles in change

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences

  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry

  • Conveys energy and enthusiasm for NMG and personal work

  • Adapts personal approach in response to diverse situations and people

  • Responds to unexpected changes in work environment with creativity and resilience

  • Establishes and upholds high personal standards for individual work and environment

  • Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Group Manager (Senior Mgr) Sales Experience

Neiman Marcus