Group Manager, Product Management, Identity & Access Management
Location: Santa Clara, CA
At Chegg, the Enablement Solutions Team is responsible for building and maintaining a wide variety of mission-critical technology platforms, services, and site/mobile customer experiences that are central to our business functions. Our mindset is centered around accelerating Chegg's growth by improving operational efficiencies, and building our platforms and services for resiliency and scalability.
The Enablement Solutions Team is seeking a Group Manager for Product Management to lead a small team of full-stack Platform Product Managers responsible for our Identity & Access management products and services such as Authorization (access rights, DRM) and User Authentication (sign in/sign up).
As Group Product Manager, you will lead your team through defining clear product visions and strategies needed to serve core business functions along with overseeing the implementation of the near-term roadmap initiatives. The ideal candidate is an experienced Product Leader who has an established background in developing both customer-facing experiences as well as building scalable platforms, has a growth mindset, strong technical abilities, well-defined product management processes, great communication skills, along with the high motivation to achieve ambitious business results. This is a great opportunity to have a significant impact and to help millions of students become better learners.
Responsibilities and Requirements:
Lead and coach a team of product managers, owning the product lifecycle, from discovery to implementation and analysis to iteration for the suite of products, services & experiences managed by our Identity & Access Management team (IAM).
Work with cross-functional business, product, marketing, analytics, and engineering leaders to negotiate, plan, and execute on a roadmap for the IAM team, balancing long-term infrastructure investments against near-term KPIs and targets.
Review and provide feedback to your team on detailed use cases, product requirements, and technical specs needed to support roadmap initiatives and strategy as necessary.
Oversee the selection, cross-functional build-out, and extension of front-end and back-end features required to support the Identity & Access Management platforms.
Participate in and lead an agile development process, working closely with internal teams and multiple offshore engineering teams.
Maintain standards for a data-driven approach to making decisions and gain user insight using rigorous A/B tests, qualitative user studies, and quantitative market research.
Participate in defining the overall user-facing experiences, platforms, and services KPIs and ensure proper instrumentation to track against goals.
Partner with cross-functional team members to gain insight into our customer and market segments with respect to offers, acquisition, and retention goals.
Identify broader issues and potential solutions, leveraging technical, company, and industry knowledge.
Lead meetings, synthesizing information regarding progress toward objectives, concerns, and issues, providing all attendees the opportunity to participate.
Provide constructive feedback to the team and influence senior management. Be a resource for junior staff.
Bachelor's degree in computer science or related field plus eight years of related product management experience or Master's degree with five years of experience OR equivalent training or experience.
Demonstrated industry knowledge and technical proficiency in commerce, developing broad-based knowledge while providing consistently reliable results.
Self-motivated; independent, organized, and proactive; highly responsive, flexible, and adaptable.
Communicates to inform, share, improve, and maintain an open dialogue.
Strong communication skills; able to effectively influence team members.
Desired Role Qualifications:
At Chegg, we leverage Amazon Web Services (AWS) whenever possible to allow us to focus on developing the best products for our students. We have made heavy investments in Docker Containerization, AWS serverless technologies such as Lambda, API Gateway, Glue, and other leading-edge services. While we have a large Java and PHP codebase, we also take advantage of Node, Ruby, and even a little .Net. And although we strive for standardization of our technology stacks, we also solve unique challenges that call for unique solutions. We welcome candidates who have worked with many, or all, of these technologies as well as those who are eager and willing to learn.
What is Chegg?
An 'always on' digital learning platform.
Chegg puts students first
Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California, and trades on the NYSE under the symbol CHGG.
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
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Chegg is an equal opportunity employer