Group Liaison (On Call)

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Group Liaison assists with facilitating guest arrivals and departures, as well as provide efficient accurate service by directing transportation for groups, guests, and employees as well as leading private tours.

Essential Duties & Responsibilities:

• Upon arrival and departure, make sure guests are put on the proper vehicle.

• Use guests' names and recognize return guests whenever possible.

• Coordinate and direct drivers during shifts to ensure that all transportation needs are met.

• Answer basic questions about area and resorts with strong area knowledge.

• Must be able to take charge and provide direction to drivers while maintaining a positive, helpful and cheerful demeanor.

• Assist in performing any reasonable additional task in order to ensure that the clients experience is a once in a lifetime experience, every time.

• Respond to resort and departmental changes, industry trends and government legislation as required.

• Escort individuals or groups on sightseeing tours through parks and on trails, or through places of interest such as art galleries and public buildings.

• Monitor visitors activities in order to ensure compliance with establishment or tour regulations and safety practices.

• Greet and register visitors and issue any required identification badges and/or safety equipment.

• Provide accurate directions and other pertinent information

• Research environmental conditions and clients skill and ability levels in order to coordinate expeditions, instruction and commentary that is appropriate.

• Maintain calendar and schedule and set up meetings and appointments as needed.

• Weekend and holiday coverage as required.

• Knows models and integrates Pebble Beach Company culture (mission, values, and standards).

• Comply with Pebble Beach Company and departmental policies regarding safety procedures for performing tasks, and operating equipment.

Absolute Required Skills:

• Excellent customer service skills.

• Good presentation skills.

• Able to work with a team.

• Able to retain historical facts.

• Communicate clearly and concisely in every interaction or dialog with guests.

• Able to interact with people from different backgrounds.

• Must be able to reconcile guest count with boarding lists.

• Working knowledge of Pebble Beach Resort and the Monterey Peninsula.

• Able to work flexible hours including weekends, holidays and overtime.

• Must be willing to work flexible hours to include weekends, holidays, and overtime.

• Maintain a valid California drivers license with 2 (two) points or less.

Desired Skills:

• Knowledge of hotel systems helpful.

• Minimum 1 year hotel or resort experience preferred.