Group Leader, Pheresis

CSL Behring Jackson , MS 39201

Posted 2 months ago

Responsible for training and coaching the pheresis staff and facilitating efficient donor flow through the center. Additional duties include performing venipuncture on donors and having a general knowledge of the reception and registration operations.

Main Responsibilities
1.In compliance with Standard Operating Procedures, (SOPs), performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
2.In compliance with SOPs and Food & Drug Administration (FDA) guidelines performs venipuncture to begin pheresis process.
3.Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
4.Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors' questions are answered timely, accurately and professionally.
5.Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
6.Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Provides guidance and technical training about processes and procedures to donor floor and other staff as required.
8.Monitors donor flow on the donor floor to assure continuous turnover. Allocates resources to address donor backlog.
9.Performs calibrations and verifies that maintenance has been performed as outlined in SOPs. May respond to and resolve complex equipment alarms or donor issues.
10. Troubleshoots equipment failures, including creating incident documentation, removing and/or replacing equipment from service.
11. Responsible for changing supply lot numbers in the electronic donor information management system when new lot number is introduced into production. 12. Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. Refers employee relations issues to center management team staff.
13. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in SOPs.
14. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
15. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation.
16. Maintains confidentiality of all personnel, donor and center information.
17. May be cross-trained in other areas to meet the needs of the business.
18. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
19. Perform other job-related duties as assigned.

Education

High school diploma or equivalent required Experience

Minimum 18 months experience in a medical or health care environment preferred or equivalent combination of education and experience

Specialized medical or phlebotomy training preferred

Working Conditions (physical & mental requirements)

Ability to make decisions which have moderate impact on immediate work unit

Understands, remembers and communicates routine, factual information.

Must be able to see and speak with customers and observe equipment operation

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Worker Type:

Employee

Worker Sub Type:

Regular


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VIEW JOBS 10/6/2018 12:00:00 AM 2019-01-04T00:00 Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and transfer donors. Possesses a general knowledge of the plasma pheresis operation. 1. In compliance with Standard Operating Procedures (SOP), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels. 2. May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 3. Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors' questions are answered timely, accurately and professionally. 4. Answers the telephone and assists in providing appropriate information to the caller. 5. Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff. 6. Maximizes donor flow by allocating staff and resources to appropriate center area or task. 7. Conducts daily calibration of equipment according to SOP and Plasma Operating Procedures (POP). Resolves calibration issues. Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 8. Provides guidance and technical training on processes and procedures to reception staff and other staff as required. 9. Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. Refers employee relations issues to center management staff. 10. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in SOPs. 11. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 12. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 13. Maintains confidentiality of all personnel, donor and center information. 14. May be cross-trained in other areas to meet the needs of the business. 15. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 16. Perform other job-related duties as assigned. Education * High school diploma or equivalent required Experience * Minimum of 18 months experience in a clerical or customer service related position, preferably in health care of plasma collection environment or equivalent combination of education and experience * Must be able to perform basic math calculations Working Conditions (physical & mental requirements) * Ability to make decisions, which have moderate impact on immediate work unit. * Understands, remembers and communicates routine, factual information * Must be able to see and speak with customers and observe equipment operation. * Occasionally perform tasks while standing and walking up to 100% of time * Reach, bend, kneel and have high level of manual dexterity * Occasionally be required to lift and carry up to 25 pounds * Fast paced environment with frequent interruptions * Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. * Required to wear Personal Protective Equipment while performing specific tasks or in certain areas * Required to work overtime and extended hours to support center operational needs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Worker Type: Employee Worker Sub Type: Regular CSL Behring Jackson MS

Group Leader, Pheresis

CSL Behring