Group Insurance Senior Appeals Analyst

Prudential Shelton , CT 06484

Posted 3 months ago

Job Classification:

Operations - Insurance Operations

Why Join Prudential?

Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do. We call it "the Talent Mindset" - a company-wide commitment to attract and develop the dedicated professionals whose insights, innovation, and hard work fuel our success and make us a global leader in financial services.

Prudential's Group Insurance, Disability Claims Operation is seeking an experienced individual to join our team as a Long Term Disability (LTD) Senior Appeals Analyst. This position is a dynamic role requiring the evaluation of LTD appeals. In addition to managing a caseload of complex LTD appeals, this position may offer the opportunity to identify trends in order to optimize the performance of the organization including providing feedback, initiating continuous improvement, and identifying training opportunities.

Responsibilities include, but are not limited to:

  • Manage assigned caseload of complex Long Term Disability appeals.

  • Utilize specialty resources effectively to include internal and external clinical, vocational, and legal experts.

  • Demonstrate industry leading customer service internally and externally.

  • Administer and expertly apply contractual provisions.

  • Demonstrate excellent organizational and time management skills resulting in a well balanced workflow.

  • Demonstrate sound judgment in the development of differentiated appeals plans leading to optimal outcomes.

  • Provide direct feedback to appropriate parties as required on claim handling.

  • Identify opportunities for improved claim management across the organization.


  • 2-5 years' experience in disability claims

  • Long Term Disability product knowledge

  • Prior appeals experience preferred

  • Strong analytical and critical thinking skills required

  • Demonstrated superior customer service skills

  • Excellent verbal and written communication skills

  • Demonstrated collaboration and ability to partner inter-departmentally

  • Ability to work independently to manage difficult interactions

  • Proficiency in Microsoft Office

  • Bachelor's degree or equivalent required

  • Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.


If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.

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Group Insurance Senior Appeals Analyst