Job Location: Oriskany, NY
Role Value Proposition:
Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. Were looking for unique talent with fresh perspectives that can propel innovation. In this role you will deliver high quality service to participants and Institutional customers by providing administrative services relating to enrollments and portfolio maintenance for group term life recordkeeping.
Reviews and enters enrollment information into various systems, ensuring high accuracy.
Handles benefit plan referrals from call center and units within the organization.
Maintains data in automated systems; troubleshoots and corrects problems.
Helps conduct research on escalated cases.
Facilitate department projects from start to finish; provides project timelines and reports.
Participate on customer calls/meetings to explain process/procedures and resolve issues.
High school diploma or GED required
Associates or Bachelor's degree preferred
1-3 yrs. relevant business experience.
Excellent written and oral communication skills.
Ability to prioritize work with good time management skills.
At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
Requisition #: 106875