Group Exercise Instructor In Waldorf, MD

JOB SUMMARY

The Front Desk Attendant is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets and checks in all members and guests

Sells all products and services

Liaison between members and Membership Office: Including prospects and current members

Schedules for both Skin Care and Massage Offices

Answers and directs all incoming phone calls

Fields all member complaints and concerns

Performs Opening and Closing Procedures for the club if assigned those shifts

Responsible for keeping both Program and Check-In desks clean, neat, and orderly

Attends monthly departmental meetings

Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related

Creates the "First Impression"

Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Must be highly motivated and energetic

Excellent communication and interpersonal skills

Organizational skills

Strong attention to detail

Ability to multi-task

An understanding of health club operations

Must be a team player, willing to cover or trade shifts when necessary

Must be able to work days, evenings, and weekends as necessary

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

Must have experience in customer service

Experience in health club or the hospitability industry is preferred

CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)