Group Billing Supervisor

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

This position reports to the Group Billing Manager. This candidate is responsible for daily coordination & general oversight of the billing team and accounting needs between our Orlando hotels and our Financial Center. This position will be responsible for the training and support of the Property biller and all other aspects of group and wholesale billing, such group audits, posting charges, creating accounts, taking group payments, UO Gift card reconciliation, open folio tracking, end of month reports, F&B event reconciliations and daily monitoring of the unbilled report. These efforts go hand in hand with all aspects of a group's visit, from pre-arrival tasks to ensure billing and deposits go smoothly, thru the actual stay of the group ensuring all charges are posted and collected properly, and following the stay to ensure the FSC billing staff has all the information to bill the account and settle any disputes which may arise in the collection effort. The position interacts with all departments internally to achieve these objectives.

Job Specific

• Provides day to day partnership and support on all components of accounting services related to property generalist.

• Training and support of the Property Generalist.

• Ensures proper internal controls are in place and monitored through monthly self-testing.

• Ensures month end close is performed timely, compliant, and accurate.

• Trains new hires on Loews policies and controls.

• Supports management with new implementations and improvement programs as necessary

• Upholds all company and industry standards pertaining to PCI compliance, guest/financial/payroll confidentiality and accounting best practices.

• Attend pre-convention meetings

• Perform on-site billing review with clients when requested

• Coordinate billing set-up with FSC prior to group arrival

• Coordinate invoicing for deposits with FSC

• Monitor collection of past due deposits

• Runs all group out of block audits

• Coordinate group commission payments with FSC

• Post charges for third party vendors as required

• Scan backup to FSC for charges posted locally

• Local billing PM set up and payments

• Verify PM accounts established 45 days prior to group arrival

• Review contractual information

• Act as first point of contact to provide missing information for FSC, or answer questions or disputes presented by credit or billing staff at FSC

• Research check payment questions posted by cash applications group (from check log)

• Manage "open folio" for items F.O. has not processed correctly and continue to train local staff on handling of open folio issues

• Review any bills locally (only as requested)

General

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all training sessions and meetings

• Other duties as assigned

Qualifications

Preferred:

• Hotel Accounting or Front Office experience

• Delphi, Opera and Micros (symphony) system knowledge

• Proficient in Excel, Word

Education

• High School Diploma or equivalent

Experience

• At least 2 years' work experience in general hospitality accounting functions with specific experience in Hotel billing.