Grooming Salon Leader (Manager)

Petco Mankato , MN 56002

Posted 4 months ago

Healthier pets. Happier people. Better world. Our vision might sound lofty, but we believe it's attainable when we obsess about providing complete care for our amazing pets. Our approach goes far beyond addressing our animals' basic needs to support their physical, mental, social, and emotional needs. By being sure we take all of these elements into consideration, we can help pet parents take the very best care of their pets.

Our obsession with delivering the very best experiences for pets and their parents guides all we do. From our convenient, affordable pet salon services to our extensive array of training classes and workshops, we always make sure to keep our commitment to healthy, happy pets front and center.

Purpose Statement

Promotes and ensures the efficient and effective operations of the Grooming Salon. Responsible for achieving targeted goals of the grooming salon to include budgeted sales goals, gross margin to budget, labor percentage to budget, promoter metrics, supply costs, staffing and oversees the daily operations of the salon. Through the lens of our Petco Co-Values, ensures the health, welfare and proper care of all live animals. Provides grooming services that align with brand promise. Provides training, feedback and coaching for Pet Stylists, Pet Stylist Apprentices, Grooming Salon Apprentices and Grooming Assistants. Ensures the safety of both salon partners and pets. This job is composed of a variety of different tasks that may be covered by Petco operational standards, policies and procedures. The Grooming Salon Leader is responsible for the welfare of all live animals Grooming Salon.

Key Accountabilities

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures.

  • Adheres to Veterinary Protocol for all sick animals.

  • Supervises the daily operations of the grooming salon.

  • Professionally manages and performs grooming services including brushing, bathing, ear and teeth cleaning, expression of anal glands, & trimming nails. Follow owner's instructions and/or Breed Profiles/Standards when clipping or trimming an animal's coat. Ensure the safety and well-being of animals.

  • Completes personal & salon partners' daily grooming sales paperwork(s). Reviews all grooming partners' paperwork(s) daily to ensure the proper sales are recorded on each pet before turning in to the store leader.

  • Orders supplies as necessary for the grooming salon. In partnership with the Guest Experience Leader, provides and properly maintains clippers, blades, and other hand tools required to perform grooming services.

  • Assists with building the grooming business (IE: Reminder calls, Book-a-Bath, 3 With Me... Greet guests on the sales floor and or during vaccination clinics to promote grooming services).

  • Ensures Grooming Salon cleanliness, performs routine housekeeping to maintain appearance of the Grooming Salon to Petco standards.

  • Provides courteous service to all guests by utilizing the GUEST+ Model in the salon.

  • Exhibits a high level interest in animal welfare.

  • Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

  • Adheres to loss prevention policies.

  • Interacts professionally and effectively through verbal and written communication with internal and external partners and guests.

  • Ensures that the salon is staffed and properly trained to offer grooming services during all hours of operations.

  • Directly supervises the Grooming Salon partners.

  • Meets grooming sales projections, controls payroll and expenses to meet budget, maintains daily and weekly records, schedules guest grooming appointments, assists in preparation of bi-weekly work schedule.

  • Analyzes reports to assess the state of the business and develops action plans to improve where needed to achieve budgets and goals.

  • Assists the Guest Experience Leader and/or Store Leader in recruiting and hiring Grooming Salon partners.

  • Provides orientation and training to all new Grooming Salon partners and monitors productivity.

  • Identifies all situations and/or conditions that negatively affect the Grooming Salon to the Guest Experience Leader, Store Leader and/or Leader on Duty.

  • Collaborates with store Partners to ensure an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle, and Repeat Delivery.

  • Performs activities to maintain a knowledge and understanding of Store Sales and Margin reports and data.

  • Applies a talent management skill set within the scope of recruiting, hiring, training, work scheduling, coaching and succession planning.

  • In partnership with store leaders, recruits, hires and develops a team focus on building long-term guest relationships.

  • Trains and coaches proper safety procedures to all grooming salon partners, to provide the best pet and Partner experience focusing on the health & wellness of both the pet and the partner.

  • Reviews Partner Promoter survey results with SL and GEL and works with salon staff to develop action plans.

Supervisory Responsibility

Directly supervise all Grooming Salon partners. Provide guidance and training to salon staff. Test potential applicants for grooming procedures and evaluate skills on other job related tasks. Complete performance evaluations for all salon partners.

Work Environment

The majority of job duties are conducted indoors in the grooming salon. Position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with our guests and their dogs and the remaining time will be with the other salon and store partners. The work environment can be noisy and wet. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. Some college level business/management courses is preferred. 5 years' experience in guest service roles as a store partner is preferred. Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred. Minimum two years' experience in all breeds grooming is required. Experience monitoring and providing direction to Grooming partners is preferred. Previous supervisory experience and prior retail experience are preferred.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Maintenance Team Leader Mankato Energy Center

The Southern Company

Posted Yesterday

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Maintenance Team Leader – Mankato Energy Center Description Maintenance Team Leader Mankato Energy Center Mankato, MN Plant Summary Mankato Energy Center is located 80 miles southwest of Minneapolis, MN consisting of (1) Siemens FD4 gas only and (1) Siemens F3 dual fuel CT in 2x1 combined cycle utilizing Nooter-Eriksen HRSG's, and a Toshiba ST. Position Summary This position is responsible for the safe, reliable, efficient and cost effective operation and maintenance of Mankato Energy Center. This person would be responsible for the guidance, engagement and performance management for the sites Instrument and Controls Technicians. This position performs maintenance planning for the site as well as perform contract management to include coordination of contractors on site, review and entry of contractor timesheets and review of contract scope and terms. The expectations of this position include: * Provide leadership to all the sites technicians. * Performance management, career development, personnel development of assigned employees - involvement in same of other site employees. * Interfacing with other SPC I&C and Maintenance team leaders to facilitate the sharing of best practices, optimizing resources and managing fleet wide projects/initiatives. * Champion of the planning process - fully utilize Maximo. * Support Southern Power via the Operations Review Board (ORB) process. * Effectively communicate and interact with multiple customers and key stakeholders. * Become knowledgeable of multiple power purchase agreements and place a high priority on Contract Availability. * Effectively administer multiple services contracts including a Long-Term Protection agreement with a major combustion turbine OEM. * Provide "On-Call" responsibilities on a rotating basis. * Other duties as assigned. Job Responsibilities: * Establish work priorities and develop the 4-week and outage schedules. * Supervise daily maintenance activities, including plant personnel and contractors. * Monitor maintenance / outage work to ensure that all costs are recorded appropriately as the work is done and that work orders are properly monitored and closed. * Monitor and evaluate unit operability and performance, respond to plant upsets, provide troubleshooting of system components. * Develop, review and revise maintenance procedures / job plans. Job Experience * Minimum of 5 years' experience in the operation and maintenance of a power generating facility required. * Leadership experience preferred. * Prefer experience in the operation & maintenance of combined cycle plants utilizing dual fuel combustion turbines. * Prefer experience working within power plant O&M budgetary constraints. * Strong working knowledge of Maximo preferred. Knowledge, Skills & Abilities * Ability to analyze critical situations; determine competent solutions with implementation in a safe and effective manner. * Effective interpersonal skills and ability to exercise sound judgment required. * Effective written and oral communication skills required. * Basic computer skills required; including working knowledge of Microsoft Office (i.e.: Outlook, Word, Excel, Access, PowerPoint). * Working knowledge of environmental, safety and OSHA regulations in a plant environment is required. Other Attributes * Must be able to handle complex, pressure situations in a changing work environment. * Must be able to support a 24/7 schedule, including holiday and shift work when necessary. * Must demonstrate "Our Values". * Must be a constructive participant in a diverse team environment and build positive relationships. * Must be a self-starter and be able to complete multiple work assignments with minimal supervision. Education * Bachelor's Degree in Engineering or Engineering Technology or extensive experience in power plant systems for a combined cycle facility in areas of Operations and Maintenance is preferred. Relocation * Limited relocation assistance for this position may be available. Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Type: Standard Primary Location: Minnesota-South Minnesota-Mankato Operating Company: Southern Power Company Job Type: Standard Travel (Up to...): Yes, 25 % of the Time Work Location(s): Mankato Plant (MankatoPlant) 1 Fazio Lane Mankato, 56001 Req ID: SPC2000115 The Southern Company Mankato MN

Grooming Salon Leader (Manager)