Grooming Salon Leader (Manager) - 1558 - East Cobb, GA

Petco Marietta , GA 30060

Posted 4 months ago

Healthier pets. Happier people. Better world. Our vision might sound lofty, but we believe it's attainable when we obsess about providing complete care for our amazing pets. Our approach goes far beyond addressing our animals' basic needs to support their physical, mental, social, and emotional needs. By being sure we take all of these elements into consideration, we can help pet parents take the very best care of their pets.

Our obsession with delivering the very best experiences for pets and their parents guides all we do. From our convenient, affordable pet salon services to our extensive array of training classes and workshops, we always make sure to keep our commitment to healthy, happy pets front and center.

Purpose Statement

Promotes and ensures the efficient and effective operations of the Grooming Salon. Responsible for achieving targeted goals of the grooming salon to include budgeted sales goals, gross margin to budget, labor percentage to budget, promoter metrics, supply costs, staffing and oversees the daily operations of the salon. Through the lens of our Petco Co-Values, ensures the health, welfare and proper care of all live animals. Provides grooming services that align with brand promise. Provides training, feedback and coaching for Pet Stylists, Pet Stylist Apprentices, Grooming Salon Apprentices and Grooming Assistants. Ensures the safety of both salon partners and pets. This job is composed of a variety of different tasks that may be covered by Petco operational standards, policies and procedures. The Grooming Salon Leader is responsible for the welfare of all live animals Grooming Salon.

Key Accountabilities

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures.

  • Adheres to Veterinary Protocol for all sick animals.

  • Supervises the daily operations of the grooming salon.

  • Professionally manages and performs grooming services including brushing, bathing, ear and teeth cleaning, expression of anal glands, & trimming nails. Follow owner's instructions and/or Breed Profiles/Standards when clipping or trimming an animal's coat. Ensure the safety and well-being of animals.

  • Completes personal & salon partners' daily grooming sales paperwork(s). Reviews all grooming partners' paperwork(s) daily to ensure the proper sales are recorded on each pet before turning in to the store leader.

  • Orders supplies as necessary for the grooming salon. In partnership with the Guest Experience Leader, provides and properly maintains clippers, blades, and other hand tools required to perform grooming services.

  • Assists with building the grooming business (IE: Reminder calls, Book-a-Bath, 3 With Me... Greet guests on the sales floor and or during vaccination clinics to promote grooming services).

  • Ensures Grooming Salon cleanliness, performs routine housekeeping to maintain appearance of the Grooming Salon to Petco standards.

  • Provides courteous service to all guests by utilizing the GUEST+ Model in the salon.

  • Exhibits a high level interest in animal welfare.

  • Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

  • Adheres to loss prevention policies.

  • Interacts professionally and effectively through verbal and written communication with internal and external partners and guests.

  • Ensures that the salon is staffed and properly trained to offer grooming services during all hours of operations.

  • Directly supervises the Grooming Salon partners.

  • Meets grooming sales projections, controls payroll and expenses to meet budget, maintains daily and weekly records, schedules guest grooming appointments, assists in preparation of bi-weekly work schedule.

  • Analyzes reports to assess the state of the business and develops action plans to improve where needed to achieve budgets and goals.

  • Assists the Guest Experience Leader and/or Store Leader in recruiting and hiring Grooming Salon partners.

  • Provides orientation and training to all new Grooming Salon partners and monitors productivity.

  • Identifies all situations and/or conditions that negatively affect the Grooming Salon to the Guest Experience Leader, Store Leader and/or Leader on Duty.

  • Collaborates with store Partners to ensure an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle, and Repeat Delivery.

  • Performs activities to maintain a knowledge and understanding of Store Sales and Margin reports and data.

  • Applies a talent management skill set within the scope of recruiting, hiring, training, work scheduling, coaching and succession planning.

  • In partnership with store leaders, recruits, hires and develops a team focus on building long-term guest relationships.

  • Trains and coaches proper safety procedures to all grooming salon partners, to provide the best pet and Partner experience focusing on the health & wellness of both the pet and the partner.

  • Reviews Partner Promoter survey results with SL and GEL and works with salon staff to develop action plans.

Supervisory Responsibility

Directly supervise all Grooming Salon partners. Provide guidance and training to salon staff. Test potential applicants for grooming procedures and evaluate skills on other job related tasks. Complete performance evaluations for all salon partners.

Work Environment

The majority of job duties are conducted indoors in the grooming salon. Position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with our guests and their dogs and the remaining time will be with the other salon and store partners. The work environment can be noisy and wet. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. Some college level business/management courses is preferred. 5 years' experience in guest service roles as a store partner is preferred. Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred. Minimum two years' experience in all breeds grooming is required. Experience monitoring and providing direction to Grooming partners is preferred. Previous supervisory experience and prior retail experience are preferred.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Relationship Manager East Cobb FC East Cobb Market Marietta GA

Bank Of America Corporation

Posted 3 weeks ago

VIEW JOBS 9/28/2019 12:00:00 AM 2019-12-27T00:00 Job Description: At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and invest for today and for their future. We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better. If you join our team, we'll count on you to care for, advise and guide our clients when they need us most – whether they're just starting out, buying a home, building a family or planning for retirement. We're looking for the next generation of Relationship Managers - those with a passion for growing a long-term career, building relationships and working with a team of client professionals in one of over 4,000 locations nationwide. The Relationship Manager role is meant for those looking to make a real impact and build a career in financial services. The role is ideal for those who have a passion for engaging and listening to clients to understand their needs, life events and financial aspirations. As a Relationship Manager, you'll foster relationships with clients to fully understand their life priorities, identify and recommend solutions to help clients achieve their financial goals. From day one, you'll receive training from our award-winning Academy at Bank of America, including hands-on practice, personalized coaching and dedicated support throughout your on-boarding experience. With demonstrated success, you'll have the opportunity to advance into leadership roles such as a financial center or market manager, or client professional roles such as a financial advisor or within small business or lending– with unlimited opportunity to grow throughout the company. The Academy will support you with dedicated programs, tools and resources throughout your career journey. We'll help you * Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. * Grow in your current role through one-on-one coaching from Academy managers who are invested in your success and training programs that help you excel, build new skills or take on additional responsibility. * Continuously learn and advance your career goals through intentional career paths to the next best role. * Use resources and innovative technologies to optimize the client experience. * Confidently build relationships with clients by using a defined consultative questioning approach that will help you gain in-depth knowledge of clients' financial life priorities and connect them to our solutions that meet their financial goals. * Provide clients with a personalized rewarding experience by executing a variety of defined client engagement strategies through relationship calling, in-person conversations and referrals to specialists. * Grow your business knowledge and network by partnering with experts in small business, lending and investments. As a Relationship Manager, you can look forward to * Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes. * Resources and dedicated support to help you reach your full potential throughout your career. * A benefits programs designed to meet the diverse needs of our employees at every stage of their life and help them plan for tomorrow. * Progressive workplace practices and initiatives that promote inclusion. We're a culture that * Believes in responsible growth and has a proven dedication to supporting the communities we serve. * Provides continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience. * Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients and customers around the world. * Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs. Required skills: * Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. * Collaborates effectively to get things done, building and nurturing strong relationships. * Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. * Is confident in identifying solutions for new and existing clients based on their needs. * Is comfortable in your ability to actively contact clients by phone. * Communicates effectively and confidently, and is comfortable engaging all clients. * Has the ability to learn and adapt to new information and technology platforms. * Applies strong critical thinking and problem-solving skills to meet clients' needs. * Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. * Efficiently manages your time and capacity. * Is a commissioned notary or can successfully obtain a notary commission in the state you work within four months of start date in role (six months for employees with a work location of NV, eight months for employees with a work location of CA, NY or PA). * Can be flexible to work weekends and/or extended hours as needed. Desired skills: * Experience in financial services and knowledge of financial services industry, products and solutions. * Experience assessing client needs, identifying/recommending solutions, and building/managing client relationships. * Sales experience in a salary plus incentive environment. * Experience working in an environment with individual and team goals where goals were routinely met or exceeded. Posting Date: 09/27/2019 Location: Marietta, GA, EAST COBB BANKING CENTER, 2465 ROSWELL RD, - United States Travel: No Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Marietta GA

Grooming Salon Leader (Manager) - 1558 - East Cobb, GA

Petco