Grocery/Freight Lead Clerk

Winco Foods Edmonds , WA 98020

Posted 1 week ago

Overview

Job Summary

Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches. Consistently provides world class customer service to internal and external customers. Performs other related work.

Typical Duties and Responsibilities

  • Seeks opportunities to welcome, engage, serve and thank customers. Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.

  • Provides customer service by performing the duties of a clerk in the designated department (grocery or freight). Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for complete list of responsibilities.

  • Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.

  • Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.

  • Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.

  • Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.

  • Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with immediate supervisor regularly.

  • Assists immediate supervisor as needed or directed.

  • Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.

  • May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).

  • May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.

  • Maintains a constant awareness of customer and employee safety.

  • Stocks and rotates merchandise in any area of the store as needed.

  • Performs other duties as assigned or needed.

Requirements

Education:

  • High School Diploma or equivalent

Experience:

  • Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.

  • Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.

  • Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.

  • Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).

  • Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.

  • Perform basic math (add, subtract, multiply and divide) and compute weights and measures.

  • Perform primary duties efficiently and accurately with honesty and integrity.

Ability to:

  • Consistently provide world class customer service to internal and external customers.

  • Work any scheduled work shifts including evenings, graveyard, overnight, weekends and holidays as scheduled or required.

  • Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).

  • Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.

  • Properly use cleaning chemicals in accordance with manufacture's guidelines and instructions.

  • Properly handle food products per State and County laws, and WinCo standards.

  • Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.

  • Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.

  • Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.

  • Understand state & federal regulations if certification is needed.

  • Perform primary duties efficiently and accurately.

Additional Requirements:

  • Must be at least 21 years old

  • Food Handlers Certification (Per State Laws)

Machines and Equipment Operated:

  • Refer to appropriate department specific job description (grocery clerk, cashier and/or freight stocker) for complete list.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Freight Stocker

Winco Foods

Posted 1 week ago

VIEW JOBS 3/9/2019 12:00:00 AM 2019-06-07T00:00 Overview Job Summary Maintains and replenishes stock in a safe and efficient manner to meet customer purchasing needs. Consistently provides world class customer service to internal and external customers. Generally works between 9:00 pm to 9:00 am. Performs other related work. Typical Duties and Responsibilities * Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. * Maintains the quality condition of all products; stocks, rotates, and faces product; discards outdated and spoiled products and maintains stockroom. * Cuts boxes in a precise manner and places small containers on shelves. * Maintains a safe, secure and sanitary work environment. * Orders products, cut cases, stacks, prices and marks merchandise. * Builds product displays and operates related equipment such as hand trucks and pallet jacks. * Performs all job duties and responsibilities with honesty and integrity. * May performs checking duties with an emphasis on providing friendly, courteous, customer service. * May train other employees. * Performs other duties as assigned or needed. Requirements Ability to: * Consistently provide world class customer service to internal and external customers. * Exhibit interpersonal skills with oral and written communication skills. * Work varied nights between 9:00 pm to 9:00 am in a 24/7 operation; including night, weekends and holidays. * Reach, lift, stack and maneuver objects of varying dimensions and weights up to 40 lbs. within the range of floor level to overhead frequently. * Lifts up to 50 lbs. occasionally. * Push and pull hand trucks and pallet jacks containing product of substantial weight. * Stand, walk and move rapidly for long periods of time. * Bend, stoop, twist and turn frequently. * Ensure safe and accurate completion of work activities. * Perform repetitious work accurately and with mental alertness. * Perform basic math (add, subtract, multiply and divide). * Learn and memorize location of products, check stand and keyboard procedures, company policies, PLU codes, inventory control merchandising, and shipping and receiving procedures. * Exhibit manual dexterity and good hand/ eye coordination to move freight. * Work in varying weather conditions for performance of outdoor duties. * Work with potential hazards with respect to equipment, tools and work aides. * Work in freezer and cooler. * Conduct visual inspection and merchandise being placed on shelves. * Perform tasks requiring manual dexterity for placement of small items on hooks, shelves, etc. * Must be 18 years of age or older. * Perform primary duties efficiently and accurately. Additional Requirements: * Food Handlers Certification (Per State Laws). Machines Operated: * Electric and manual pallet jacks, handtruck, garbage and card board compactor. * Fork lift as needed. * Box knife. The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary. Winco Foods Edmonds WA

Grocery/Freight Lead Clerk

Winco Foods