Greeter/Seater/Cashier

John Q. Hammons Hotels & Resorts Springfield , MO 65802

Posted 2 weeks ago

About Us

Atrium Hospitality is a leading hotel and asset management company, overseeing a portfolio of 84 hotels in 30 states licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Position Description

Job Purpose:

To greet guests upon entrance to the dining room, direct guests to appropriate seating, and record payments upon guest's completion of the meal.

Job Responsibilities:

  • Schedule dining reservations and arranges parties or special services for diners.

  • Displays excellent customer relation skills and takes initiative to greet guests in a friendly manner and escorts them to tables provides menus and adds or removes place settings as required.

  • Responds to concerns of patrons as directed by supervisor.

  • Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons and fairness to servers.

  • Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.

  • Notify servers of new tables and notify line cooks of the arrival of large parties.

  • May train dining room employees. May schedule work hours and keep time records of dining room workers.

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.

  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications. Maintain confidentiality of proprietary information and protect company assets.

  • Ensure uniform and appearance is clean and professional. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

  • May assist in planning menus. May prepare beverages and expedite food orders.

  • May total receipts, at end of shift, to verify sales and clear cash register. May collect payment from customers.

  • Other duties as assigned.

Job Skills:

  • Speak clearly and talk easily with all kinds of people to put them at ease.

  • Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.

  • Perform a variety of activities, changing activities often and sometimes without notice.

  • Plan and carry out an activity.

  • Plan the work of others.

Job Qualifications:

Education

  • High School Diploma or equivalent preferred.

Experience

  • None required.

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Paid Time Off

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Short-term and long-term disability

  • Company paid life with employee paid supplemental options

  • Matching 401-k with immediate vesting for eligible participating associates

  • Company Hotel Travel Discounts

Working for Atrium Hospitality offers more than a great job; it offers the ability to make a difference in a meaningful way every day. Whether you are a recent graduate, new to the industry, or an experienced professional, Atrium provides extraordinary opportunities for growth and competitive compensation and benefits in an exciting, customer-centric workplace.

Atrium Hospitality is an Equal Opportunity/Affirmative Action EmployerMinorities/Females/Individuals with Disabilities/Protected Veterans Click here to view EEO is the Law


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Greeter/Seater/Cashier

John Q. Hammons Hotels & Resorts