Greeter, Transitional Studies

Posting Details

Position Summary Information

Position Title Greeter, Transitional Studies Position Type Full Time Regular Annual Schedule 12 months Expected Work Schedule Variable Anticipated Days Monday

• Friday Anticipated Hours Variable: Between 8:30 a.m.

• 8:30 p.m. Anticipated Hours per Week 40 - with occasional teleworking - subject to supervisor approval and departmental needs Work Location A-B Tech Main Campus Job Description Summary

Welcomes a diverse audience of current and prospective students to Transitional Studies and facilitates enrollment growth for all programs in the department. Serves as the first point of contact for walk-in traffic and callers during peak hours. Provides information and enrollment support over the phone, in person, and via video conferencing platforms as needed in English and other languages as needed and able. Updates and distributes marketing materials at the request of program staff. Assists with website updates and social media outreach, as well as outbound calls to students and partner agencies. Assists with gathering and updating accurate student information in the Colleague and SharePoint systems.

Duties

1.Serves as the first point of contact at the window for those entering, calling, or emailing the department's Hemlock Building and addresses their needs appropriately.

2.Uses diverse language and communication skills to serve students who are English language learners and/or have low levels of literacy.

3.Connects visitors and students to specialized assistance, departmental offerings, and services.

4.Assists Coordinators and Specialists by making outbound calls to current and former students and/or meeting them in Hemlock Building as requested for recruiting, surveying, event sign-up, etc.

5.Views student information in Colleague or ADVANSYS and SharePoint to verify enrollment status, confirm or update contact information, etc. Updates student information in SharePoint as needed or communicates changes to appropriate program staff.

6.Assists Coordinators and Specialists with the creation and distribution of marketing information, social media posts, bulletin boards, promotional materials & department's website.

7.Contributes to the College Vision, Mission, Values, and RISE statement.

8.Supports workforce diversity in all its aspects.

9.Performs other duties as assigned.

Minimum Requirements (Applicant must meet all of the minimum requirements)

1.High school diploma or its equivalent; |

2.One year of full-time or equivalent experience working with a demographically diverse population in a fast-paced environment;·

3.One year of full-time or equivalent experience in either customer service or administrative / office work;

4.Proficiency in a foreign language such as Spanish, Russian, or another Eastern European language such as Romanian or Ukrainian.

Preferred Qualifications

1.Experience with adult basic education and/or College and Career Readiness programs in the community college setting.

2.Experience working with social media or websites.

3.Experience working with Colleague.

4.Experience working with Microsoft SharePoint.

Special Instructions to Applicants

Applicant Should:

1.Read the following before submitting the Application:

• Application Selection Process

• Technical Support Tips

2.Upload Required Documents:

• When applicable, upload the relevant transcript that correlates to the degree requirement in the minimum requirement or preferred qualifications with in the job posting. The transcript must show the individual courses taken and the degree that is conferred or awarded.

PLEASE NOTE: DIPLOMAS OR A COPY OF DEGREE IS NOT ACCEPTABLE INSTEAD OF TRANSCRIPT

If selected for hire:

• If selected for hire, official sealed transcripts from an institution accredited by an accrediting agency recognized by the US Department of Education are required to be received a minimum of two business weeks before the first day of work.

• Transcripts outside of the United States, must be accompanied by an evaluation completed by a NACES recognized agency and received by Human Resources at least two weeks prior to the first day of work.

PLEASE NOTE: FAILURE TO COMPLY MAY RESULT IN THE WITHDRAWAL OF THE JOB OFFER.

Why Should I Work at A-B Tech?

A-B Tech is nestled in the mountains of Western North Carolina and has served as the region's premier two-year college since our establishment in 1959. With five locations, the College service area includes Buncombe and Madison Counties. We are a family of approximately 10,000 curriculum students, 14,000 continuing education students, and 1,100 faculty & staff. We offer an array of programs to meet local workforce needs which culminate in 55 degrees, 18 diplomas, and 56 certificates. A-B Tech is indicative of the modern comprehensive community college - providing innovative educational programming and collaborative community development. If you are dedicated to student and community success, then we invite you to explore employment opportunities at A-B Tech. We hope you will consider joining the A-B Tech Trailblazer family!

A-B Tech Welcoming Culture (R.I.S.E)

A-B Tech commits to demonstrating an inclusive and welcoming culture of Respect, Integrity, Support, and Equity for Everyone.

This is evident by our RISE Committee, the Trailblazer RISE Award, and annual RISE projects including the Welcoming Classroom, Appreciative Advising, and more!

A-B Tech is looking for:

A person who shares our commitment to sustaining a workplace that offers equal employment opportunity for applicants and employees without discrimination based on race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity or expression, pregnancy, disability genetic information/medical history, age, and/or veteran/military status. In addition, the College prohibits discrimination based on any characteristic or condition protected by law, but not specifically mentioned here.

Position Summary

Posting Detail Information

Review Date: (Application should be submitted by 8:00 a.m. EST on this date for consideration) 06/14/2024 Start Date 07/22/2024 Keep Open Until Filled Yes Salary or Hourly Pay Range (Salary is Non-Negotiable) $41,340 Total Compensation

Your total compensation goes beyond this maximum salary. Your A-B Tech benefits represent nearly 30% of your total compensation.

The total compensation for this position includes an 25.02% employer contribution to a defined pension plan, contributions towards medical and dental policies and fully funded life insurance / accidental death & dismemberment policy.

Benefits Summary

Total Compensation: 63,384

• Medical and Pharmacy Plan

• Dental Plan

• Vision Plan

• Flexible Spending Accounts

• Short and Long-Term Disability

• Death Benefits

• Life Insurance

• Supplemental Policies

• Professional Liability

• Vacation Leave up to 26 days per year

• Sick Leave of 12 days per year

• Holiday Leave

• All required protected leaves plus: Civil, Bereavement, Parental, Community Service, Maternity/Paternity, Shared, Educational, Military

• Tax-sheltered Supplemental Retirement Plans

• Tuition Reimbursement Plan

• State Employees Credit Union membership

• Employee Assistance Network

• Annual Flex Benefit

• Alternative Work Schedules

• Longevity Pay

• Educational Attainment

• Personal observance leave (2 days)

Questions

A-B Tech's Human Resources (HR) department is located on the main campus at the Sunnicrest House. This beautiful Tudor-style Historic house served as a private residence for guests of the Vanderbilt family for the first century of the home's life. Today you will find a professional HR family that is dedicated to ensuring all employees and applicants receive fast and accurate answers, compassion, fairness, and kindness from Monday through Friday 9:00 am

• 5:00 pm. To ensure a prompt hiring process, please read the application directions located on the HR website. For questions, you may email us at hr@abtech.edu.

We look forward to welcoming you to our A-B Tech family!