GRC Technical Writer

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment

• A mission-oriented mindset

• Work-from-home flexibility

• A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Technical Writer will be responsible for creating and maintaining documentation to support the Information Security Governance, Risk, and Compliance (GRC) Team.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Writes, reviews, and updates information security procedures, policies, standards, and guidelines to ensure they are accurate, current, and meet HealthStream's needs.

• Follows Information Security best practices and guidelines.

• Manages and maintains an inventory of all documentation, including archiving prior versions and current active documents.

• Assists in drafting responses to risk assessments and Risk Committee(s) guidance.

• Advises on the implementation of security controls, risk assessment frameworks, and programs that align to regulatory requirements, ensuring documented and sustainable compliance aligns and advances HealthStream objectives.

• Brainstorms methods to communicate a range of content (e.g., training resources, policy changes) to a diverse audience of over 1,000 technical and non-technical users. Ensures materials meet regulatory, legal, and other compliance requirements.

• Audits controls across multiple security compliance frameworks and regulations to foster adoption and identify gaps.

• Reviews security controls, assesses implementation requirements, and integrates input from key stakeholders and subject matter experts.

• Collaborates with subject matter experts to translate technical concepts into comprehensible content.

• Meets with customers to provide documentation on security assessments.

• Completes security questionnaires thoroughly and with integrity.

• Manages multiple projects while meeting stated deadlines.

• Other duties as assigned.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Bachelor's degree or equivalent experience in English, Technical Communication, Information Systems or Cyber Security related field

• Minimum 3-5 years technical writing experience

• Experience developing style guides, conforming to accepted standards in the field

Skills and Abilities Required

• Ability to collect data and define problems, solve practical problems, and deal with a variety of situations

• Attention to detail and high commitment to quality

• Experience with Information Security and Governance, Risk, and Compliance concepts a plus

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance

• Paid Time Off

• Parental Leave

• 401k and Roth

• Flexible Spending Account

• Health Savings Account

• Life Insurance

• Short- and Long-Term Disability

• Medical Bridge Insurance

• Critical Illness Insurance

• Accident Insurance

• Identity Protection

• Legal Protection

• Pet Insurance

• Employee Assistance Program

• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!