Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations to drive hotel revenue.
Education and Experience
High school diploma or GED; 5 years experience in the customer service, call center operations, or related professional area.
Associates or Bachelors degree in Computer Graphics or a related field, or related major; 3 years experience in Computer Graphics or a related professional area.
CORE WORK ACTIVITIES
Graphic Design Operations
Develops various forms of creative design, computer graphics, production layout and marketing support.
Creates and revises print and multimedia collateral to reflect the current brand look
Manages the look and feel, concept, visual development and final execution of all design directions.
Partners with Marketing managers and related operational departments as part of a project team providing design, conceptualization and solutions pertaining to deliverables.
Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral.
Monitors the progress of all projects. Provides continuous communication to the Marketing and/or Project team regarding ongoing projects and status updates.
Executes various aspects of production including scanning, digital retouching, image editing, special effects, file manipulation and layout.
Troubleshoots digital production issues as needed.
Maintains project files and archives.
Provides support for escalated support needs via telephone and email and ensures proper resolution of each, including direct contact with stakeholders when necessary.
Responds to and handles problems and complaints.
Manages the communication of trends via prepared reports to the appropriate personnel, as well as corporate headquarters and other service centers.
Performs other reasonable requests by management which the associate is capable of performing.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.