Grants Administrator I (Mcc Contract Manager) / 60013954

Job Responsibilities

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This is position is located in the Bureau of Provider & Support Services, Richland County.

Are you the One? We are looking for a Grants Administrator I (MCC Contract Manager) who, under the supervision of the Program Manager and in collaboration with the division and bureau teams, the Contract Manager oversees contract compliance and customer experience, bridging daily operations with contract monitoring and regulatory adherence. Serves as a liaison between the Member Contact Center (MCC) contractor and agency stakeholders. Serves as a subject matter expert in providing knowledge and expertise for assigned contracts. Utilizes statistical measurements to distinguish areas of strength and identification of failures to comply. Completes reporting and other evaluation analysis to track and measure contract and vendor performance and compliance. Identifies the need for, assists in the creation of, and maintains all documentation, protocols, and tools required to monitor, analyze, measure and report all assigned deliverables related to contracts and vendor compliance and performance. Ensures all documentation is clear, concise, and easily followed and utilized by others.

• Monitoring contractor compliance with the service level metrics (SLMs) and service level agreement (SLAs) by examining and analyzing records, reports, operating practices, and documentation. Access and validate performance data retrieved from the performance dashboard and other sources. Serving as a point of contact for all issues related to the service level agreement, including serving as a liaison between the State's stakeholders and the MCC contractor. Works with State and contractor staff to ensure specific contract services needs and service levels are met. Managing and resolving disputes regarding service level requirements or outcomes. Tracks, assists, and escalates as necessary the planning, coordinating, and execution of new contracts and contract amendments. Works closely with the Eligibility division to ensure MCC processes for referrals meet the needs of eligibility specialist.

• Assists in the development and maintenance of all procedural documentation, tools, and reports, etc. essential to properly monitor, analyze, measure and report contract and vendor deliverables and compliance. Evaluates, updates, and maintains all resources to ensure accuracy. Maintains contract monitoring protocols, practices and plans tailored for each assigned contract, including the collection and storage of data required to monitor, analyze, and report compliance. Documentation is accurate, concise, and easily followed and utilized by others. Listens to live and recorded calls for compliance from the MCC and conducts on-site visits to the MCC on a regular basis. Monitors compliance by contractor employees with established protocol. Identifies areas of recruitment issues.

• Provides day-to-day oversight, follow-up, and maintenance of the MCC vendor related escalations. Serves as a subject matter expert providing knowledge and expertise for assigned contracts to management, vendors, and agency stakeholders. Measures, tracks, and reports regularly on contract/vendor related escalations for assigned contracts. Enlist other agency departments as needed (i.e., IT, Eligibility, Legal, etc.). Archives and stores supporting documentation, communications, reports, etc. Develops and submits to management after action review documents to address repetitive escalation topics.

• Participate as a project team member, as needed, or assigned, to support reference administration interests and bureau priorities aligned with strategic goals and agency mission and objectives. Other duties, as assigned, i.e., mentor to new hires, lead role for improvement efforts (not a formal project) and to assist other teams within and outside of our bureau.

• Attends and participates in relevant opportunities for professional development and training. Demonstrates utilization and application of new skills learned to improve effectiveness and efficiency within assigned responsibilities.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.

• 15 days annual (vacation) leave per year.

• 15 days sick leave per year.

• 13 paid holidays.

• State Retirement Plan and Deferred Compensation Programs.

Minimum and Additional Requirements

A bachelor's degree and relevant program experience.

An equivalent combination of experience and education may be considered with prior State Human Resources approval.

PREFERRED:

Current or prior Medicaid policy experience.

Experience in start-up operations and managing a team of professionals to accomplish the objectives set forth.

Experience with contractual compliance monitoring and implementing process improvement.

Additional Requirements:

• Sitting or standing for long periods of time.

Preferred Qualifications

• Knowledge of SCDHHS's mission and strategic plan, including an understanding of the critical nature of the agency's work to support SC Medicaid members, providers, and other stakeholders.

• Basic knowledge and intricacies of call center functionality and capabilities, including customer service, IVR for a call center and information systems.

• Ability to exercise judgement and discretion; interpret and apply laws, regulations, policies and procedures.

• Ability to compile and analyze key performance indicators.

• Ability to interpret contracts, business needs, and document requirements.

• Ability to effectively receive, plan and complete time-bound requests that require research, collaborating with internal and external partners, periodically with tighter timelines than others.

• Ability to communicate in a thorough, clear, and concise manner to improve efficiencies, and educate collaborators to achieve a common goal.

• Provide monitoring, reporting, data analysis and improvement recommendations for processes, communication, and other areas to ensure alignment with strategic goals and improve overarching goals.

• Proactive escalations and communication with management is critical.

• Proficient in Word, Excel, Power Point, and the ability to learn new software as required.

Additional Comments

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.