Grand Rapids Promise Zone Success Coordinator

Org Marketing Statement

GRAND RAPIDS PROMISE ZONE SUCCESS COORDINATOR

Job ID 1686

June 12, 2024

Department: Grand Rapids Promise Zone

Employee Group: Meet and Confer Handbook

Schedule: Full Time, 8:00 am

• 5:00 pm

Compensation: $21.82

Benefits: Full Time

Reports to: Director, Grand Rapids Promise Zone

Posting Closes: Open until filled

SUMMARY

The Grand Rapids Promise Zone Success Coordinator will provide direct services to students in support of the Grand Rapids Promise Zone¿s efforts to increase the college going culture for Grand Rapids students through recruitment, transition to GRCC/post-secondary education, persistence, retention and completion. This person will operate in a case management student services role, focused on building relationships and outreach, within our K-12 partner schools, and students¿ transition to GRCC. Activities include recruiting, events/programming, connecting with students and developing partnerships with designated K-12 schools.

This position requires high-touch case management. Regular communications with students, high school and GRCC staff through various means such as e-mail, phone call, classroom visits, events and face to face conversation is expected. The Grand Rapids Promise Zone Success Coordinator is expected to be knowledgeable about community, high school and campus resources for referrals and creative strategies to encourage and support students.

ESSENTIAL FUNCTIONS

• Build relationships with prospective and current Promise Zone students in designated high schools and work independently in high schools to promote the mission of the Promise Zone.

• Build and maintain productive relationships with school staff.

• Provide leadership in developing, planning, and implementing activities that promote the Promise Zone scholarship to eligible students and families through a variety of communication and outreach activities.

• Represent the Promise Zone in designated schools K-12 schools, outreach activities, and throughout the community.

• Maintain current knowledge of Promise Zone, GRCC, and partner high school processes. This will include, but is not limited to, eligibility requirements, GRCC application/enrollment steps, and coordinating high school processes.

• In collaboration with high school partner(s), provide case management services:

• Assist students with creating individualized post-secondary plans based on goals and other factors identified by students

• Refer student concerns to appropriate high school or GRCC service areas, community

• Facilitate targeted workshops as needed and defined by the Promise Zone department and/or high school partner(s) for students and their supporters.

• Encourage and assist students to complete necessary tasks, targeted interventions, and utilize resources to promote post-secondary attainment.

• Have extensive knowledge on the financial aid process, FAFSA completion, and other financial aid resources, and be able to assist students and families in one-on-one and group settings.

• Utilize the customer relationship management (CRM) software to view student eligibility, manage communication with, and record notes of student interactions, referrals, resources, and interventions as applicable to improve support provided to students.

• Established productive relationships with assigned partner high schools.

• Be knowledgeable and inform students/schools/families about existing systems/programs that provide student support. This may include, but is not limited to, external financial programs, community resources, etc.

• Partner and assist with current activities to provide additional resources to support post-secondary plans and expand services to students and families.

• Plan and execute necessary events to support the enrollment processes at GRCC. This may include application days, FAFSA workshops, test proctoring, campus tours, and new student orientations.

• Track and monitor student progress toward goal achievement.

• Maintain current knowledge and provide information regarding academic and occupational degrees, as well as job training programs.

• Counsel students with the post-secondary enrollment processes. This may include, but is not limited to,admissions applications, financial aid, and course registration.

• Create and execute communication plans that provide relevant information to students, families, and

• K12 partners that may include print, texting, phone calls, and emails.

• Engage in regular communication with GRCC staff/faculty and partner high schools.

• Support college-wide activities such as orientation, Student Block Party, Open Houses, etc.

• Support and mentor current GRCC students through office hours, communications via texts, calls and emails, and on an individual basis to promote persistence, completion, and/or transfer.

• Provide support to students who have not taken advantage of the scholarship through various outreach methods, events, and appointments.

• Input and report student data as needed.

• Assist in creating content and maintaining Promise Zone social media channels.

• Attend regular team meetings.

• Other duties as assigned.

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.

• Persons in this role are identified as a Campus Security Authority (CSA). CSA¿s will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.

JOB SPECIFICATIONS

Education Credentials

• Bachelor¿s degree required

• Degree in Higher Education, School Counseling, Social Work, or related field preferred.

Work Experience

• Minimum 1 year of work experience in education or working with high school students required (experience can include graduate assistantship, internship, or practicum experiences).

• Work experience with at-risk populations preferred.

• Excellent written and verbal communication skills.

• Must be comfortable with public speaking.

• Excellent formal presentation skills for small and large groups while presenting a strong professional presence.

Skills

• Ability and experience working with and relating to diverse high school and college student populations.

• High level of energy, enthusiasm, and the ability to be innovative, creative, and adaptive.

• Ability to organize work, handle multiple tasks, and meet timelines in a multi-project environment.

• Proficient in use of electronic student information systems (PeopleSoft), Microsoft Office (especially Excel), content relationship management (CRM) and other internet applications preferred.

• Self-motivated with the ability to work independently with minimal supervision, as well as collaboratively with multiple stakeholders.

• Knowledge of data reporting systems; experience with data tracking and preparing reports preferred.

Physical Demands

• Must be able to carry at least 25-30 pounds of material.

• Mix of seated office work and active off campus engagements (driving, standing at information tables and presentations, actively working with students while in schools).

Mental Demands

• Commitment to serving a diverse student population with respect and equity.

• Dedicated to student success.

• Ability to analyze information and conceptualize solutions.

• High level of energy, enthusiasm, motivation, and the ability to be innovative, creative, and self motivated.

• Ability to work collaboratively with many stakeholders, as well as independently with limited supervision.

• This work will include interruptions (drop in students, phone calls, etc.).

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.

• Mixed working environment that will take place in designated K-12 schools, community partners, as well as office environment at GRCC.

• Must have a valid driver¿s license and reliable transportation for travel between high schools and community engagements.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/promise_zone

HIRING PROCESS

GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.

Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.