Grand Lodge Catering Assistant Assistant Manager (Aam)

McMENAMINS

CATERING ASSISTANT ASSISTANT (AAM) MANAGER

Rev. 2-24

TITLE: Catering Assistant- Assistant Manager

REPORTS TO: Catering Manager/General Manager

FLSA CLASS: Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

This position is responsible for assisting the catering manager and Catering AM in the daily functions, upkeep, and maintenance of the catering department and staff. Duties include, but are not limited to: performing all non-management duties of regular catering staff and support the catering manager and assist in interviewing, training, and supervising staff; ordering product and all rental items for events; scheduling; payroll; employee evaluations; conducting and calculating inventory; equipment maintenance; cleanliness; writing up and inputting billing; setting-up and running audio-visual equipment; trouble-shooting events and functioning as a resource; handling customer complaints; helping to conducting regular staff meetings; helping to manage employee files; general filing and administrative duties; and enforcing all McMenamins, departmental, and property policies. The catering assistant manager also works in conjunction with the catering manager, sales department, property manager, and kitchen manager in coordinating catered and special events for the property. This position is expected to be able to perform all duties related to running a catered or special event, including the set-up, running, and breakdown of events from small business meetings with minimal food to large groups with full meals. Being a catering assistant manager can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. A catering AAM must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamins employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

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Requirements of the Job:

• Previous banquet and serving experience

• Previous restaurant experience preferred

• Current food handlers and OLCC/WA liquor license

• Current First Aid/CPR certification

• Flexible schedule including evenings, weekends, and holidays

Essential Functions of the Job:

• Provide excellent customer service in a high volume environment

• Must have a value for diversity and the ability to work with individuals from different backgrounds

• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary

• Work for long periods on feet including frequent walking, stair climbing and working outdoors in varied weather conditions as necessary

• Accurately handle cash and work with numbers

• Excellent customer service and communication skills

• Ability to remain calm and focused in a high volume, deadline oriented work environment

• Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping

• Perform fine hand manipulation including handling small and large objects, computer keyboard usage, writing, chopping and use of kitchen equipment, etc.

• Communicate clearly and be positive, polite, and cooperative with co-workers, managers, vendors, and customers

• Work around various heat sources, including grills, broilers, and hot-oil fryers

• Work with and around sharp objects, including knives & slicers

• Working knowledge of property and event spaces

• Work with chemicals and used in cleaning and sanitizing

• Work in and around a hot kitchen as necessary

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

E.O.E.