Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva. Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas. On site, guests can enjoy the WELL Spa Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants. Also on the resort's grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.
Welcoming our guests with a friendly smile and offer of service is the grand gesture our Bellmen exhibit to ensure a seamless arrival to our resort. Attending to immediate needs of each guest upon arrival and follow through attention throughout stay is what makes the Bellman an integral part of the guest experience. Being the first person to greet the guest and the last person to thank the guest allows for this to be a unique and rewarding position.
Position Purpose Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features.
Greet customers with friendly and sincere welcome. Remain calm and attentive during heavy hotel activity and emergencies.
Retrieve guest items from cars, busses, vans, and carts. Grasp, lift, carry and or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.
Read and match luggage tags, write claim tickets, and detach portion to give to guest.
Organize and store luggage as necessary in a designated area.
Direct guest flow through hotel giving assistance and direction to various areas in hotel.
Listen and respond to guest inquires. Answer questions and offer assistance giving accurate information.
Perform other duties as assigned.
High School or equivalent.
6 months previous work experience in a guest service position required, preferably within the hospitality industry
Overall knowledge of proper guest service, standards and code of conduct.
Outgoing and friendly personality with a general knowledge of computer and radio functions as well as ability to find a need and take care of an issue.
Reporting Relationship Front Office Manager and Director of Operations.
Exemption Status Non-Exempt
Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Beverly Garland's Holiday Inn