Greet and check guests in and out, book appointments, sign up and renew memberships.
Check guests in and out for spa appointments.
Provide accurate and appropriate information to guests and customers.
Input and retrieve information routinely from computer system.
Respond to guest requests and handle guest issues or report complaints to management.
Remain calm and alert, especially during emergency.
Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Answer guest questions regarding area or resort, outlet information and services.
Greet and welcome guest as they arrive at the spa.
Perform other duties as assigned.
High school diploma or equivalent required.
Prior spa experience preferred.
Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Ability to work a flexible schedule including nights, weekends and holidays.
This position reports to the Front Desk Supervisor
Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Beverly Garland's Holiday Inn