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Grand Geneva Spa Front Desk Clerk - Full Time

Expired Job

Beverly Garland's Holiday Inn Lake Geneva , WI 53147

Posted 4 months ago

Position Purpose

Greet and check guests in and out, book appointments, sign up and renew memberships.

Essential Functions

  • Check guests in and out for spa appointments.

  • Provide accurate and appropriate information to guests and customers.

  • Input and retrieve information routinely from computer system.

  • Respond to guest requests and handle guest issues or report complaints to management.

  • Remain calm and alert, especially during emergency.

  • Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.

  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

  • Answer guest questions regarding area or resort, outlet information and services.

  • Greet and welcome guest as they arrive at the spa.

  • Perform other duties as assigned.

Position Requirements

  • High school diploma or equivalent required.

  • Prior spa experience preferred.

  • Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.

  • Ability to read, listen and communicate effectively in English, both verbally and in writing.

  • Ability to access and accurately input information using a moderately complex computer system.

  • Ability to work a flexible schedule including nights, weekends and holidays.

Reporting Relationship

This position reports to the Front Desk Supervisor

Exemption Status

Non- Exempt

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.


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Grand Geneva Spa Front Desk Clerk - Full Time

Expired Job

Beverly Garland's Holiday Inn