Grand Geneva Group Rooms Coordinator (Full Time)
Lake Geneva , WI 53147
Posted 2 weeks ago
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Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva. Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.
On site, guests can enjoy the WELL Spa Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants. Also on the resort's grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.
Position Purpose: Highly motivated person that is capable of juggling multiple duties of group rooms coordination while working with multiple departments Essential Functions:
Set up group contracts for call-in reservations Work with and anticipate needs for the call-center to ensure accurate information provided for group guests Enter group rooming lists, make changes/cancellation to reservations Set-up group billing Work with sales and events managers Responds and follows through quickly and efficiently on all emails and phone calls Performs routine filing and report keeping for the department Communicate with the front office/housekeeping to ensure satisfaction of our guests Monitor group cut-off dates Other duties as assigned Position Requirements:
High School Diploma or GED preferred Able to read, write and communicate in English Ability to access and accurately input information using various computer systems Work well with other departments and be flexible with changes Must be able to self-manage time and prioritize work to ensure timely completion Ability to make decision that are in the best interest of the property and our guest Must work well under pressure Reporting Relationship: Revenue Strategy Manager Exemption Status Non-Exempt Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.