Graduation Coach: Augusta

The Graduation Coach is responsible for supporting GMC students in both academic and student account processes. This position will be the single point of contact for students from their first term through to graduation. The Graduation Coach will act as an Academic Advisor, but will also monitor the students attendance, financial situation degree progress, and graduation attendance. This position will review weekly financial aid reports, quarterly course prerequisite reports, and quarterly student planner reports. The Graduation Coach will be solely responsible for working with students who desire to attend their graduation ceremony by discussing with students and supporting the Campus Director and Faculty in planning the Graduation Ceremony itself. This position will serve as part of the succession plan.

Primary Responsibilities

• Student Engagement; Keep a well-managed Outlook calendar so that the enrollment coaches can schedule Academic Advising sessions for students. First sessions will be the longest to allow for 3-to-4 term planning

• Financial Aid Tasks; Follow up with students who have withdrawn, who are owed a refund, who are still pending financial aid, who still carry debt, etc.

• Reporting; Starfish Academic Flag/Progress reports; identifying areas of concern; facilitates DoS and Faculty with course scheduling

• Other duties as assigned

• Criminal background check and drug screen must be cleared before any candidate may begin working.

Georgia Military College is an Equal Opportunity/Affirmative Action Employer.

Qualifications

Education

Required: Bachelor's degree

Experience

Required: 1+ years' direct customer service and/or professional workforce

Preferred: 2+ years' direct customer service and/or professional workforce

Skills

Required: Customer service, strong written & verbal communication skills, organization, intermediate computing/analytics

Preferred: CRM technology